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EA_Barry's avatar
EA_Barry
Icon for Community Manager rankCommunity Manager
3 years ago

Re: LowLevelFatalError [File:Unknown] [Line: 686] DXGI_ERROR_DEVICE_HUNG

@DocMosh 

There is a repeated error at the bottom of your DxDiag that would suggest an issue with your System Files.

Run System File Checker to help ensure the integrity of your Windows System files: http://support.microsoft.com/kb/929833

Thanks.

2 Replies

  • DocMosh's avatar
    DocMosh
    3 years ago

    @EA_Barry  Thank you for this. I was able to fix my system files; however, it did not do anything for my crashing. Still having the same issue with the same message. I also tried running as administrator as another user suggested, but no luck.

  • Psychoskysr's avatar
    Psychoskysr
    3 years ago

    Can we at least know if this is being investigated or something @EA_Barry? Jedi Survivor was the reason that I activated EA PlayPro to be honest but I already lost some time on it 🙂 Countless of troubleshooting completed by many users but I did not see any official messages from anyone.

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