Re: Map & Meditation UI Don't Scale, 16:10 aspect ratio

What does that mean?

Will it have 16x10 support in the future? This does not solve our issue. And how this "appear" now?

Can we have more info?

Great, so this surely means you are gonna to solve this issue.

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@EA_Leeuw wrote:

Hey everyone,

It unfortunately appears that the game does not support a 16x10 aspect ratio.

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Hey Leeuw, I'm glad that someone from the team has officially acknowledged what your users have already determined here; but that's not actually a solution and shouldn't be marked as such.

At the bare minimum, the game's system requirements need to be updated to reflect that the game doesn't run on all resolutions; you should probably also remove the 1920x1200 and other 16:10 resolutions from the graphics menu, since they're "not supported" - so odd they were made available in the first place.

If this isn't going to be fixed then I'd expect there needs to be an acknowledgement of error and refunds issued, since this isn't an issue with users' systems but with the game. Realistically, this should probably just be fixed. Respondents here have already suggested some "fixes" that would work - the obvious ones being fixing the scaling - but changes to use a letterboxed render would at least make the game playable.

At any rate, thanks for the official response. Please "undo" the accepted solution, as it isn't in any way a solution and you can be sure it's not accepted as such.

"It appears" that this is an issue that needs to be fixed.

@6e48ed837578ca56Agreed. EA puts these resolution options into the game and then claims they're not supported. How crazy.

Even 1900x1080 doesn't work properly. It's fine in fullscreen mode but windowed fullscreen 1900x1080 still clips

EA needs to take these bugs more seriously

The only thing that works for me is 1600 x 1080 in fullscreen or windowed mode but then I see my desktop in the background. It does not work in windowed fullscreen mode. Is this a joke?

@EA_Leeuw So any news exept "Game does not support 16:10"? The lack of communication or care about 70Eur product is pretty annoying and disappointing as the last official response is from almost 3 weeks ago. This is the only game i own that has this issue and 16:10 is pretty common aspect ratio. Also the "Game does not support 16:10" is incorrect as the game offers multiple 16:10 resolutions in settings, and the "Esc" menu works fine, with black bars on top and bottom. The issue is all "in world" menus, meditation, map, workbenches ... as proofed by multiple screenshots in this bug report.

I really hope this will be soved as fast as possible, prefferably by fixing it.

Thanks in advance for response.

Yes, just bought an upgraded laptop specifically to run this game ROG Strix G16 ( i9 & RTX4070 ).   Having this issue was definitely a disappointment as the fix for fullscreen is to run the game in a distorted view.   Sigh.

Appreciate the feedback here. However, the answer is marked as a solution because it is the answer to the topic. There is no valid reason at the moment to unselect this as a solution, as it is the only one that is available. The game does not support a 16:10 aspect ratio.

The feedback has been passed on to the teams.

Thanks.

 @EA_Leeuw 

So it is not a bug, it is a feature! Got it....

28 people in this thread, and probably more that just doesn't report this issue, assumed that in 2023 resolution scaling wouldn't be issue. Obviously it is.

Aparently in 2023 i can't assume that the game purchased for 70 Eur will work correctly.

Aperently i can't assume that such a basic thing as scaling will work correctly.

Aperently i shouldn't pay 70 Eur for next game.

Again, as mentioned before, this is not a solution. It doesn't solve the problem. Your solution just ignores the problem. Solution would mean that it is fixed, or there is a way to fix it, or dev team is working on it or they intend to fix it in future but now it is not a priority.

And to be honest, it is not gamebreaking bug, it is annoying bug but i can play the game. At this point it is more about the principle. It is about EA / Respawn willing to stand up to their claimed commitment to fix the issues.

Or, on the second thought, maybe it is a solution, but it is just incorrectly worded.

Let me correct it for you.

"Thank you for your money, we don't care"

I wonder if that is correct

I’d be happy if they just added black boarders to make the 16:10 into 16:9.  Unless I play in a window stuff is either cut off around edges or stretched.  

having the same problem, there should be a campaign to stop EA from ruining starwars.

Are you bloody kidding me? This is something I'd expect to hear from an indie dev that works in a basement, not a major release. It's outrageous.

Well indie devs would probably fixed it, as they need correctly working game to survive.

Oh, and while im here. Wasting my time. 

Hey, @EA_Leeuw another month of not fixing this issue.

Another month of ignoring us.

Another month of EA wiping their butt with our 70€.

This bug is still not solved, and your solution is still unacceptable. 

Im not buying new monitor because devs are incompetent.

When will this be fixed?

Can we expect this to be fixed?

32 people have this issue, and they want answers.

@EA_Leeuw 
I saw it, but did you see what @Keltaklo wrote?

To quote @Keltaklo :
Hey Leeuw, I'm glad that someone from the team has officially acknowledged what your users have already determined here; but that's not actually a solution and shouldn't be marked as such.

At the bare minimum, the game's system requirements need to be updated to reflect that the game doesn't run on all resolutions; you should probably also remove the 1920x1200 and other 16:10 resolutions from the graphics menu, since they're "not supported" - so odd they were made available in the first place.

If this isn't going to be fixed then I'd expect there needs to be an acknowledgement of error and refunds issued, since this isn't an issue with users' systems but with the game. Realistically, this should probably just be fixed. Respondents here have already suggested some "fixes" that would work - the obvious ones being fixing the scaling - but changes to use a letterboxed render would at least make the game playable.

At any rate, thanks for the official response. Please "undo" the accepted solution, as it isn't in any way a solution and you can be sure it's not accepted as such.

If the game doesn´t support 16:10 then why it wasn´t disclosed in HW requirements?
Why only this game from my game library (200+ titles) have this issue?
Why the game allows us to choose 16:10 resolutions, but then you tell us that the game doesn´t support it?
Do you even uderstand that everyone that have this bug can´t see part of the content in the game? Do you understand why this should be fixed?
Does dev team even know about this bug? 
We didn´t got any answers. Nothing. You just repeat same thing over and over again.

Can you please provide us answers?

Just bought this game and also affected by this bug. Thought waiting a few months would give enough time to iron out misses like this, but sadly not ☹️. I've been playing games at 16:10 for over a decade and haven't encountered a single game that had a problem like this. Really appreciate anyone with the devs' ear to bring this up again, it's like having a tasty meal at a fancy restaurant only to discover a fly in your food :/

1920x1200 16:10 same problem

2560x1600 16:10 same problem

This is VERY indicative of a rushed port. if the true answer is that 16:10 is not supported, then why did the developers not bother to scrub 16:10 options out of the resolution list? Why does 90% of the game work just fine at 16:10. Some UIs are properly letterboxed - only the map, meditation, and BD1 UIs don't letterbox. Why not? Why not allow for letterboxing the ENTIRE game to 16:9 when running at a 16:10 resolution. There are so many ways this could have been handled that would have felt less like "we just don't give a flying crap" - alas not giving a flying crap is the perceived position of EA/Respawn on this matter.

Don't think that because only 30 people have reported this issue here that in only affects that many people. 16:10 is a popular aspect ratio on modern laptops. There are multiple threads on the steam forums about this. I know this shoddy PC port has bigger problems that are probably a higher priority, but please either fix this one of the good ways (actual 16:10 support, letterboxing) or failing that fix it the lazy way (removing 16:10 options).

The answer "the game doesn't support 16:10" is NOT OK because the game doesn't even "not support it" right!

Yep, same resolution here (2560x1600 on an Asus G16) that I literally just bought.

The only workaround I found is to run on 2560x1440 windowed mode so it doesn't stretch vertically and distort the image of the game. I have to stare at a windows task bar while playing but it's less disorienting than staring at a stretched Cal.

Feedback was “passed on to the teams” last June and still this hasn’t been fixed? Or were y’all just hoping the criticism would die down? Because I find the former hard to believe, leave it to EA to try and redefine “solution”, though.

So why game allows to pick 1920x1200 resolution if it's notsupported?