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Anonymous's avatar
Anonymous
7 years ago
Approved

Banned for TOS Violation: Multiple Payment Methods

I am a paying Origin Access member who recently started playing SWTOR.

After a few days enjoying the game I decided to subscribe to SWTOR. I went to the payment methods and my credit card information had automatically been propagated from (I assume) my Origin Account - I didn't need to fill anything in. I hit the button to subscribe but received an error, something was wrong with my card. So I checked my bank and there was no charge applied and plenty enough money. A little strange, but it's the internet so whatever, and I tried again to subscribe but, again, the payment was rejected.

After browsing online I found out I could buy a subscription through Amazon. So I proceeded to do this, using the same credit card which pays for Origin Access but was declined by SWTOR. No problem, Amazon is happy to take my money. After the subscription code was approved I applied it to my SWTOR account and continued to play as a subscriber. All good!

Until a few days later when I received notification I was banned for a ToS violation.

I replied to the email asking for some more information.

Today I received the following reply:

Thank you for contacting us regarding the closure of your account. The sanction on your account pertains to the following violation:

Multiple Payment Methods

Having completed a thorough investigation into your account and the complaint that you have made, we must advise that your account was sanctioned correctly, in full compliance with our policies and procedures. Following our review into the actions taken on your account we wish to confirm that we shall not be removing this ban from your account.

I've searched the ToS documents and online and I can't find out anything about what this actually means. I'm unsure how Multiple Payment Methods could be an offense so bad that I would have my account completely closed literally a few days after paying for a subscription.

I intend to contact customer service tonight. Unfortunately I'm currently on a business trip in China so it means staying up late at night and making an expensive internation mobile phone call.

I was wondering if anyone can give me any insight into what this ban is really for, what "Multiple Payment Methods" refers too, and why I would be banned from SWTOR for paying for a subscription?

I'm incredibly confused and disappointed at this point.

19 Replies

  • proxos666's avatar
    proxos666
    Hero+
    7 years ago

    @axiomatic23

    Given what has occurred, Recommendation is to call CS again and request to know exactly what has happened even if the agent has to get the info via escalation.

    The agent should be able to assist with this request and escalate as required to gain clarification.

    Hope this helps

  • Anonymous's avatar
    Anonymous
    7 years ago
    Approved
    Which, of course, implies they actually could have helped me the first time?

    So when I said to them "there is absolutely no other way you can help me here?" and they responded "unfortunately no", they were probably just lying too me?

    That would be unfortunate. And unfortunately is likely given my interaction with the people running SWTOR so far...
  • proxos666's avatar
    proxos666
    Hero+
    7 years ago

    @axiomatic23

    I cannot answer for what occurred previously

    I have sought advice on what is your best pathway to try and get this resolved as a fellow Australian and I have provided that advice in good faith.

    Like I said I hope this helps.

  • Anonymous's avatar
    Anonymous
    7 years ago
    Approved
    My apologies, I wasn't implying your advice was bad. It's just such a round about and obfuscated process.

    I'm salty because of SWTOR, not you.
  • This also happened to me recently. 

    Phone support and ToS is a joke. EA is a joke. 

    I went through both of them like 5 times.

    I was banned for "Multiple Payment Failures" when trying to buy the Apex legends battle pass. The charge went through ONCE and I got the coins and bought the battle pass. Two days later they had refunded my charge and banned my account. 

    They will not give you ANY details on why they banned a paying customer for trying to hand EA money?

    I guess they are cool with losing a potential life-time paying customer. 

  • I know this was a while ago, but I've been dealing with the same stuff now. Did it ever get resolved?

  • Hi my accout just got banned today i idd nothing wrong say i was Void a another banned account but i only have one please help me thank you

  • proxos666's avatar
    proxos666
    Hero+
    2 years ago

    @JackRokasda 

    There is not anything anyone on an open forum can help to assist with what has occurred. 

    you need to engage with swtoraccountdisputes@bioware.com  as they are the only ones that can investigate from a swtor perspective.

    if there is a history of issues on the account, you are likely out of luck i'm afraid

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