From what i gather this has something to do with lighting and the texture quality , so differences are also seen in cutscenes too as detailed below
They are aware and have been trying to resolve the underlying engine issue
Has been this since forever, when swtor made the highest texture quality ingame playing as the medium textures
https://forums.swtor.com/topic/150316-official-high-resolution-textures-post-can-we-get-a-clarification-on-this/
When it comes to cinematic scenes, however, characters are rendered using the higher number of draw calls and maximum resolution textures. This is because in those scenes, we have control over exactly how many characters are rendered and can ensure that the game performs well. The transition between 'atlas textured' characters (out of cinematics) and 'maximum resolution' textures (in cinematics) is mostly hidden by the transition between those two states (when the screen goes black), but obviously it's clear if you pay close attention.
Yeah, I mean, I know there are differences between preview and "reality" a lot but this difference is almost night and day. I accept that small differences can happen but this much difference... And you can only see that once the dye is applied. So, for them to say, well you used it so no refund at the prices of their dyes is just really harsh imo.
Thanks for the explanation though. I wish though that their issues wouldn't cost me money lol
