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Anonymous's avatar
Anonymous
8 years ago
SolvedApproved

Cannot get the server list.

When I log in the game is asking me to choose a server to create a character but the server list is all empty ☹️ After some waiting the game gives me an error in-game saying "Unable to retrieve server list. Please follow the Help Center link below for more information. If the problem persists, the game client will be closed."

What I've done till now is I've added the brwc_swtor.exe, launcher.exe and the swtor.exe to the exception income and outcome connections to my firewall. All these files also are running as admin. I've also set the config file to not be read-only on my appdata folder.

Any thoughts?

  • @Kealerator

    Do the same for the antivirus and do not set any compats on the exe files

    ESET - disable protocol filtering

    Kaperskey - disable scan secure/encrypted connections

    Nortons (Firewall) set specifically to "allow" not "auto" 

4 Replies

  • Anonymous's avatar
    Anonymous
    8 years ago
    Approved

    Also, here's a link for my full dxdiag txt file.

  • @Kealerator

    Do the same for the antivirus and do not set any compats on the exe files

    ESET - disable protocol filtering

    Kaperskey - disable scan secure/encrypted connections

    Nortons (Firewall) set specifically to "allow" not "auto" 

  • Anonymous's avatar
    Anonymous
    8 years ago
    Approved

    Thank you kindly! :eahigh_file:

    I added an exclusion folder on Windows Defender and it worked. This solved my problem and brought me right to my character list.

    Which is weird since it didn't let me in when the Windows Defender was turned off.

    The more you learn.

  • proxos666's avatar
    proxos666
    Hero+
    8 years ago

    @Kealerator

    Glad to hear it is sorted

    Yes I find fairly often when I think something is disabled it isn't always the case where windows services are concerned 🙂

    May The Force Be With You

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