Few days ago my account was closed, but on next day i got mail from [edit: email address removed] with : "We took action on your account because you placed a chargeback on your account. We have lifted the ban on your account and restored your access to it". When i log in to my swtor account through swtor.com, my subscription was reset. When i tried to pay for new one(not hard for me) with my Debit card(i payed with this method last 3 years) - i got error message. When i tried to pay with Webmoney - i just got nothing. After i deleted my card and when i tried to add it again or another my Debit card - i got message that i cant add this card and need to add another one. Im from Ukraine and never had problem with this until this ban. Also i never did chargeback and cant understand meaning of it. Any ideas what that mean and how to fix it?And sorry for my English, not my native one ^^

@Pretendo_92 My understanding is both the EA account and swtor account are linked for payments if there is a block on one it will affect the other. example of this occurring is at this link When @EA_Kipling mentioned sorting your origin account he actually meant your EA account game time card should be a valid workaround as it is redeeming a code not using the payment system

@Pretendo_92 I do know the accounts are linked (see this link) there is a possibility that when the swtor account was banned it placed a flag on the EA account too, that EA account may not be the one your using now, unless you know 100% it is the account linked to your swtor account. this may explain why you cannot add a card to swtor account as the EA account is not allowing it for example so it fails to load on swtor side. Have you contacted EA Help as mentioned below ? this may be possible by online chat @EA_Kipling wrote: @Pretendo_92 In this case you'll need to contact EA Help to get your Origin Account sorted out first, and then contact SWTOR account and billing support to resolve any lingering billing issues.

well, i tried to chat with EA HLP, they give me typical link to swtor-support(in-game ticket or call them) and they cant help me from their side. As i said, in-game ticket created. Cant call from Ukraine, coz its not cheap for me. Hope they resolve my problem through in-game ticket. Thx for all your replies

@Pretendo_92 Delete your saved credit card info from both swtor.com and your EA account. Then try to add your credit card info again to swtor.com. If you are still receiving an error, please provide the exact error you are receiving.

@Pretendo_92 You can play swtor without origin but the swtor account and EA account are linked together. I would still log into your EA account, verify you have no saved payment info and if you do, delete it and then log into swtor and add your oaympay info again.

Can`t add debit card to my account | EA Forums

14 Replies

Belgorad
Hero (Retired)
7 years ago
@Pretendo_92

Delete your saved credit card info from both swtor.com and your EA account. Then try to add your credit card info again to swtor.com.

If you are still receiving an error, please provide the exact error you are receiving.
Pretendo_92
7 years ago
Well, my EA account just for Answers HQ. Coz i playing SWTOR withour Origin and set my card only at swtor.com. I got message "We're sorry, but we can't perform transactions to this credit card. Please load a different one." if trying to add my Debit mastercard(all was fine with both my cards last 3-4 years). and when i tried to pay through Webmoney, i got this like on screenshot. before all was normal. I paid by debit card/Webmoney without any problems. Also i tried another browsers and cleared cache/cookies - same result.
Belgorad
Hero (Retired)
7 years ago
@Pretendo_92

You can play swtor without origin but the swtor account and EA account are linked together. I would still log into your EA account, verify you have no saved payment info and if you do, delete it and then log into swtor and add your oaympay info again.
Pretendo_92
7 years ago
Any updates btw?
Belgorad
Hero (Retired)
7 years ago
@Pretendo_92

If you have checked your EA account for saved payments and there is nothing to delete the next step would be to to veeive with your bank both on where the charge back came from and if funds are pending or actually taken out.

Sometimes banks can initiate the charge back themselves if they see an issue.
Pretendo_92
7 years ago
And what about Webmoney?
EA_Kipling
EA QV Team
7 years ago
@Pretendo_92 In this case you'll need to contact EA Help to get your Origin Account sorted out first, and then contact SWTOR account and billing support to resolve any lingering billing issues.
Pretendo_92
7 years ago
I dont using Origin. I just download game client years ago. Well, i created ticket in game week ago. Send mails to swtoraccountdispute. But still cant add any card or pay with Webmoney. And still no answer about this problem. Its more like they blocked my account for adding any payment method. Thinking about buying Game Time Card, but not sure if it resolve my problem...
proxos666
Hero+
7 years ago
@Pretendo_92

My understanding is both the EA account and swtor account are linked for payments if there is a block on one it will affect the other.

example of this occurring is at this link

When @EA_Kipling mentioned sorting your origin account he actually meant your EA account

game time card should be a valid workaround as it is redeeming a code not using the payment system
Pretendo_92
7 years ago
I never link this card to EA account. and never link any other of my cards to EA account. Its new card, like 1 year. I wrote that i lose my sub days and saved payment options(Webmoney and Debit Card) after 1-day ban, coz customer service wrote me that someone chargeback from my account(or mb IP, coz i using VPN from time to time). 1 more time - i dont use Origin and i dont link any cards to EA. But this time i paid 27$ for 60 days subscribe(not typical 9-10$ for Ukraine), coz they cant fix my problem(no answer on mail, no answer on ticket). And i dont have oporttunity to call them