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Anonymous's avatar
Anonymous
8 years ago
Approved

Can't fully download or start the game

I have spent the past 3 days trying to download this game, and I am having no real luck. It either stops downloading with an error message saying an unknown error stopped the download, it says that it needs to be run as the administrator (i am the administrator), or it gets all the way to the download point where I can play and when I select the play button it closes out of the launcher all together.

I am getting super frustrated, so if anybody could help me I would really appreciate it.

Thanks,

Alan

8 Replies

  • @aplknight33

    Ensure the launcher.exe is in all the exception lists for the antivirus and firewall

    To run the launcher as administrator , right mouse click on the game shortcut and select properties, then click on the compatibility tab , tick "disable full-screen optimizations" and tick "Run this program as administrator", then click ok.

    Can you then trigger a file verification per this link initially

  • Anonymous's avatar
    Anonymous
    8 years ago
    Approved

    Trying all three of those things now. I will let you know how they work out. Thank you. I got this game because my brother and his kids play it and they just moved to TX, so I'm hoping this works so I can at least virtually hang out with them.

  • Anonymous's avatar
    Anonymous
    8 years ago
    Approved

    So it didn't work. And while the game was close to 96% downloaded this message came up. Any idea what that means?

    Thank you.

  • proxos666's avatar
    proxos666
    Hero+
    8 years ago

    That is a fatal error in something other then the game , as can be seen it is explorer.exe 

    This is likely a hardware error potentially the HDD , however do the following 

    Press the windows key and type cmd , right mouse click on command prompt and select run as administrator

    In the black command window run the below command, it may ask to run on the next boot.

    chkdsk /f C: 

    Edit - can you provide a dxdiag per this link as well

  • Anonymous's avatar
    Anonymous
    8 years ago
    Approved

    Here is the dxdiag thing. sorry I don;t really understand computers that well. didn't think downloading this game would be this technical.

    Any advice?

  • proxos666's avatar
    proxos666
    Hero+
    8 years ago

    @aplknight33

    I see the issue , apart from this system is scraping the minimum requirements 

    The issue is you have no hard drive space left which is likely (is) why the download stops and all of a sudden you get I/O errors.

    Dxdiag shows the hard drive is full , and the game takes up near 40GB of hard drive space but your hard drive is only 58.4GB to start with.

     Drive: C:
    Free Space: 0.3 GB
    Total Space: 58.4 GB
    File System: NTFS 

  • Anonymous's avatar
    Anonymous
    8 years ago
    Approved

    I finally understand. What I don't understand is that the game said it only needed 25 GB and I cleared 25. Does it really need 40?

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