Can't fully download or start the game

@aplknight33

Ensure the launcher.exe is in all the exception lists for the antivirus and firewall

To run the launcher as administrator , right mouse click on the game shortcut and select properties, then click on the compatibility tab , tick "disable full-screen optimizations" and tick "Run this program as administrator", then click ok.

Can you then trigger a file verification per this link initially

Trying all three of those things now. I will let you know how they work out. Thank you. I got this game because my brother and his kids play it and they just moved to TX, so I'm hoping this works so I can at least virtually hang out with them.

So it didn't work. And while the game was close to 96% downloaded this message came up. Any idea what that means?

Thank you.

That is a fatal error in something other then the game , as can be seen it is explorer.exe 

This is likely a hardware error potentially the HDD , however do the following 

Press the windows key and type cmd , right mouse click on command prompt and select run as administrator

In the black command window run the below command, it may ask to run on the next boot.

chkdsk /f C: 

Edit - can you provide a dxdiag per this link as well

Here is the dxdiag thing. sorry I don;t really understand computers that well. didn't think downloading this game would be this technical.

Any advice?

@aplknight33

I see the issue , apart from this system is scraping the minimum requirements 

The issue is you have no hard drive space left which is likely (is) why the download stops and all of a sudden you get I/O errors.

Dxdiag shows the hard drive is full , and the game takes up near 40GB of hard drive space but your hard drive is only 58.4GB to start with.

 Drive: C:
Free Space: 0.3 GB
Total Space: 58.4 GB
File System: NTFS 

I finally understand. What I don't understand is that the game said it only needed 25 GB and I cleared 25. Does it really need 40?

@aplknight33

Yes , the game was 25GB when first released but with all the expansions it is now around 38Gb see this link and read the post by Rorhi who just installed it.