Forum Discussion

Threhorn's avatar
4 years ago
Solved

Can't subcribe

Want to purchase a 120  days sub but everytime I try to get it it pops up a message that says I have a problem with my EA account and I cant purchase it until i fix it and ive checked my account and I dont see a problem with it. Please help me. 

  • @Threhorn 

    The linked ea account uses a different hotmail email to swtor , if you dont have access to that email , call swtor support when the lines open to update the email on that accouint

15 Replies

  • proxos666's avatar
    proxos666
    Hero+
    4 years ago

    @JABGreenACE 

    You need to reset the password on the linked EA account that account has the persona abcqkchiphazr (not JABGreenACE your posting with now) that EA account uses the same email as on your swtor account

    use the following link to reset the password https://signin.ea.com/p/web2/resetPassword (insert the swtor email in the link) then login on that EA account to fix the swtor account for purchasing

    for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared

  • Threhorn's avatar
    Threhorn
    4 years ago

    I checked the basic information in the swtor account and its the exact same email (hotmail) I use to post in here. I only have one other email. I checked and there is nothing related to EA or swtor in there. 

  • proxos666's avatar
    proxos666
    Hero+
    4 years ago

    @Threhorn 

    The linked ea account uses a different hotmail email to swtor , if you dont have access to that email , call swtor support when the lines open to update the email on that accouint

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