Good evening,I've send an e-mail towards the support group almost a week ago regarding a character restoration. All information were given and I assume the issue was 90% solved yet they only needed my character level to check it out. I gave them and ever since I wait for a reply. I sent the reply on 8 of May and here it is, 19 of May and still without an answer. I have placed another reply to the same e-mail asking if the ticket was closed or such as I did not receive any word from the Support Team.Is this a common thing within SWTOR's Staff?My ticket which is in the middle of being worked on was forgotten and left aside? It's extremely annoying to wait for so many days with only a step closer to being done.

@Sylkan101 Hey mate in case you hadnt noticed there is a ongoing issue globally, all support lines have been affected per the sticky https://answers.ea.com/t5/Technical-Issues/Temporary-changes-to-support-options/td-p/8875833/jump-to/first-unread-message wait time is around 10 days at present sorry your waiting fro your character to be restored, i'm sure they will get to it asap

Character restoration | EA Forums

11 Replies

beezer1717
6 years ago
Not the same issue but I have been waiting days for a response too, I am new to the game so cant say if its the norm, but not very reassuring.
Sylkan101
6 years ago
It's even more painful as my subscription days are running out soon...
proxos666
Hero+
6 years ago
@Sylkan101

Hey mate in case you hadnt noticed there is a ongoing issue globally, all support lines have been affected per the sticky https://answers.ea.com/t5/Technical-Issues/Temporary-changes-to-support-options/td-p/8875833/jump-to/first-unread-message

wait time is around 10 days at present sorry your waiting fro your character to be restored, i'm sure they will get to it asap
Sylkan101
6 years ago
I completely understand. However what is quite interesting is that the problem's solution was just around the corner and there the GM's stuck. Also if I may add, this kind of situation also happened months ago before the Corona event. If I am right, it was last summer. A simple ticket was on the queue for days. Anyway, I will wait.
proxos666
Hero+
6 years ago
@Sylkan101

I have flagged this thread with CS just to be sure the ticket isnt lost and it is queued ok
Sylkan101
6 years ago
Appreciated 🙂
EA_Kat
EA Staff
6 years ago
Hey @Sylkan101.

@proxos666 asked me to have a look into your request. I can see that you first wrote from a mail that was not connected to your main swtor account. This alone makes it rather hard for our support staff to help you out. Please stick to ingame tickets as they will always be connected to the correct account.

I can also see that your character was restored yesterday. We sent you a mail and an ingame response for that. Please have a look if you got both (and your character back).

And I guess, please only delete characters you do not intend to play anymore. Our support staff has a lot of things going on at the moment and they would appreciate to not have to deal with something that could be easily prevented 🙂

~Kat
Sylkan101
6 years ago
Thank you! I saw the solution being solved last night. I have my share of issues as I used to make a "ticket" via e-mail directly since the days when I was a preferred. Bad habit. However I will stick to my current characters and only proceed with tickets when it highly necessary.
Sylkan101
6 years ago
By the way, if it is possible... could you have a look at the bug tickets regarding the Callous Conqueror's Armor Set glitch and the Dark Honor Vibrostaff's lack of sound when stashed? That if possible as I brought this subject up to the table a few times in the last couple of months. I've been told that the fixes will come within the last two updates yet it did not.
EA_Kat
EA Staff
6 years ago
Support is not looking into bug-tickets. That is for the QA department to do. If you file a bug report, they will read it and prioritize. The issues you mention do not sound to be very high and my guess is there are more pressing issues that need a fix than a sound that does not play.

You will normally not get an answer to a bug report ticket and support should not tell you when something is fixed, as they have no visibility over it. You're best bet is to keep an eye on the patchnotes.

~Kat