Charged twice and didn't receive subscription

Hi I am in the same sits as samchester. Bought the game time and it said that it had failed so i tried again but the same resulat happened. But when i check my payment history and my bankaccount it has drawn the money. 

My swtor display name is felixekberg

I still don't have a receipt or subscription but I have managed to find the invoice numbers by going into my swtor account payment history.

Invoice# 1003628894292

Invoice# 1003628494292

It says that the status of both subscriptions is open but I'm still on preferred status.

@kerviz 

You need to login on the EA account that uses the same email as your swtor account and reset the password on that EA account , once that is done purchasing on swtor will work as intended

use the following link to reset the password https://signin.ea.com/p/web2/resetPassword

swtor support have refunded the purchases you made so they will process back during the week

Thank you for the help

Hello I seem to have just experienced the same problem, trying to subscribe for the 60 day subscription then getting charged twice. Please help 🙂

My display name is Condoran

@Connorr22 

Support have added 60 days to your account and are refunding the 2nd purchase, so you should be good now.

Thank you for your help 

Hello, I subscribed through Origin and the product code was not accepted by SWTOR. I also tried to subscribe through SWTOR but there was an error message at the end.

I have been charged for both subscriptions and neither have worked.

Could you please refund one of them and also provide me with the subscriber rewards for before the 5th October?

@SnowBlueWolf 

swtor username ?