Forum Discussion

Anonymous

9 years ago

Solved

Computer shuts down while playing SWTOR

I tried to post this before and can't tell that is was posted so here it is again.....

After about 5 minutes of playing SWTOR, my computer shuts down. To the best of my knowledge this problem only occurs while I"m playing SWTOR. Other members of my family use this computer, some playing games and don't have this problem. Also, this problem hasn't occurred while I'm downloading SWTOR, which I'm doing now, or while I say sit at the character selection screen. It only happens when I'm playing SWTOR. Things I've tried:

Deleting the .xfr (?) files from the Bitraider folder and forcing the client to re-verify
Resetting Windows 10 Home edition so that Windows 10 is re-installed while keeping my files
Downloading and reinstalling SWTOR (still in progress)

I first noticed this problem yesterday. I ran DXdiag on my computer and will attach it. Thanks for any assistance.

DxDiag.txt67 KB

proxos666
9 years ago
@clevelandbrown51

Have a look at this discussion with the 945 and temps (Link) the thermal paste on the CPU may need refreshing it may have dried up from age hence the higher temps

7 Replies

proxos666
Hero+
9 years ago
@clevelandbrown51

Have you checked temps of CPU and GPU ? can use something like hwmonitor (Link)

Set the game to window mode and then monitor temps before it shuts down
Anonymous
9 years ago
No I haven't tried that. I'll look at that later. What would I be looking for if I do try that? I've also tried running in Windowed mode though and the same problem occurs. One thing I have noticed is that when I enter Preferences and attempt to change the graphics settings, the computer shuts down right after I click the Apply button.
proxos666
Hero+
9 years ago
@clevelandbrown51

Try the non beta driver at this link as well

with the temps need to see how high they are getting under game load
Anonymous
9 years ago
I installed the driver that you linked but the problem still occurs, may even be a little quicker to shut down but basically it didn't resolve the problem. I installed the monitor as well but since the computer shuts down I can' get the latest temperature that occurs when SWTOR causes the computer to shut down but I will attach what I have. Thanks for the assistance btw.

Note - I tried sevaral times hence the discepancy in time on the files. If that is even noticeable.
HWMonitor - before SWTOR launch.txt30 KB
HWMonitor - after SWTOR launch.txt30 KB
proxos666
Hero+
9 years ago
@clevelandbrown51

CPU is about 5 deg from max allowable temp, if it gets to over 71 it will likely shut down.

Temperature 0 66�C (150�F) [0x42] (CPU) Temperature 1 43�C (109�F) [0x2B] (Mainboard)

GPU is getting up there as well but it should handle over 100 ok

Temperature 0 94�C (201�F) [0x5E] (TMPIN

Not sure what is occuring at present , but it certainly doesnt hurt to check all the fans are running ok and that the heatsinks arent clogged with dirt.
proxos666
Hero+
9 years ago
@clevelandbrown51

Have a look at this discussion with the 945 and temps (Link) the thermal paste on the CPU may need refreshing it may have dried up from age hence the higher temps
Anonymous
9 years ago
That was it. I replaced the thermal paste and all is well now. Thank you for your assistance.