EA: READ Want To be removed from mailing list

Same problem here.

I thought perhaps I could fix it with the Origin privacy/mailing settings, but I definitely have the SWTOR option unticked, although Star Wars is ticked.

Well it's obviously a mistake that we're being sent a mail that's only intended for people who have registered for the game.  It's highly frustrating that we don't have an option to fix it or really contact support directly.

It seems quite bad policy in general to put unsubscription behind a password wall at all, even without this mistake.

The previous newsletter to this one, I got three copies in three different languages.  That was weird.

Oh hey, you guys are breaking New Zealand's Unsolicited Electronic Messages Act 2007

I can report you to our Department of Internal Affairs if this doesn't get sorted out.  That sounds fun!

(yeah, probably not as fun or effective as I'm imagining...I guess even the government would have trouble contacting Someone Who Can Fix Things at Electronic Arts)

 Edit: more info, this is the latest E-Mail in question and this is where we get sent when we press the Unsubscribe link

@spacebuggles; @hotrodsniper

You could give them a Call, methods of contact including VoIP are on the right side of the forum
try mailing to support@swtor.com.
 
@EA_Nils ; @EA_David can you help here, I mean that is Spam nothing that should happen.

Im glad im not the only having this problem, I also have received 3 emails at an earlier date, each in a different language but thought it was spam so i deleted it and moved on, but I keep getting more emails.

Just like you said @spacebuggles it's ridiculous that unsubscription is behind a password wall in which I literally have no password or account for and I really don't want to make an account just to unsubscribe (if this is their intentions) also the fact that it is very difficult to contact EA about this situation directly (besides calling, even then is not 100% foolproof)

I have emailed [edit: email address removed] as stated above by @Ahrngrim (thank you for that btw) and am waiting a response.

Mark it as spam and it will go there after that.

I emailed support, but I guess because my address is not on the paid subscriber list, I got an auto response telling me I have to phone them.  *sigh*  I really don't want to spend money on this.

@spacebuggles thats odd, I am also not a paid subscriber but have not received a message back from them, might have to phone in also.

Will post reply......if I get one.

@hotrodsniper

Look at the VoIP option that should be near to free.

@spacebuggles

Answers can take a while, can be a week.

Oh, I got a real person!  Yay!  Hopefully it will be sorted soon.

I got a response and it sounds like problem that can only be fixed if you contact them directly, this case is still open and has not been resolved yet but here is part of his response to my email:

"After reviewing this case I believe we are currently investigating why this is happening, it is a weird one as it does not appear that you have a Origin or EA account. If I could request that you sent us a copy of the e-mails you have been receiving just for us to review so we can work towards getting this resolved.

Sorry for any inconvenience caused by this issue and in addition to this all cases are set to resolved once a response has been sent however if you would like to discuss this case further feel free to respond to e-mail I have forwarded you."

(This is the important part, I left out "greetings" and survey information at the bottom, etc.)

So I got another response.

Short story: They can't help me over email, i'll have to call them which is to much of a hassle for spam mail.

Long story:

The email I received-

"Hi there.

I am Alexandre, from Star Wars™: The Old Republic™ Customer Service.

Thanks for the pictures you have sent.
I have verified that they are legitimate pictures and the email recipient is also legit.
This means you must have an account that was one based on the email adress [edit: email address removed] but no longer is.

You ahev teo options:
-either you can block completely these communications from your outlook directly so they will appear in your spam, as they will be fitered,

or,

-you can also contact directly by phone so we can try t locate that account.
https://help.ea.com/en-us/help/star-wars/star-wars-the-old-republic/swtor-support#subscriber
This has unfortunately to be dealt only by phone, as we are delaing we sensitive information.

As always, at BioWare and EA, we strive to provide you with the world's best customer experience for the world's best games. We're always interested in hearing back from you, the player, about your experience with our Game Advisors so that we can improve our service to you.

We would appreciate it if you could take the time to fill out a short survey about your most recent support experience with us. We would greatly appreciate any feedback you may have as we're committed to making sure you always have a personal and positive connection to our game, our people, and our community."

First of all, they tell me to mark emails as spam? so they will be filtered which is fine... I guess...

2nd, they tell me to call them so they can help "locate" my account which is no longer with them. Which can not be done via Email because they are "delaing" sensitive information. In my experience, calling a company for information is the last thing they want for verification because ANYBODY could be on that phone calling for someone else's information whereas email is more secure because only I have access to it, which this is the exact email i'm inquiring about! So none of this makes sense, it's just more obstacles for me to jump through.

It's no big deal, I definitely did not think it was going to be this hard to ask to remove myself from their mailing list especially since I emailed them from that exact email account.

I don't agree with how they handled the situation however, they at least responded and I give them props.