False Advertising for Guild Bank Access with CC
So firstly I am not a Subscriber, I just got off the phone with Customer Service who told me the issue was weird but they couldn't help me as they don't deal with in-game issues. I want to know why I was lied to when I bought the Guild Bank Access for my whole account for 1080CC but I only got a window into the guild bank and can't actually interact with it to deposit credits for my guild.
I want the problem solved and granted access to what I paid for. Nowhere on the screen was I told it would not let me interact with the bank, just a big stupid picture of the game art and a "You need to be a Subscriber to access the Guild Bank OR pay with Cartel Coins." which then brings me to a smaller window mentioning character access or account access. I don't appreciate being lied to about my money I'm spending especially as a preferred player who used to actually pay a monthly subscription. You people have my money, have gotten it in the past. I don't appreciate you not warning me properly about whats actually being sold to me.