I can't log in to SWTOR.com and launcher

Question

I can't log in to SWTOR.com. I get a "Please login to access your account information." error. And in launcher i get "There is a problem with your account. Please check your email for instructions." error. But no email comes. And i can't reset my password - Security Key needed, but now i don't have any. SWTOR account has been linked with an EA account for a very long time, changing the EA password does not solve the problem.

My Display Name: Bassilius

belgorad · Answer

@bassilius&nbsp;

The second message sounds like there is a block on your account either a ban or suspension.&nbsp; I would call Customer Service as per here to see if they can resolve the issue over the phone.&nbsp; You can also email&nbsp;swtoraccountdisputes@bioware.com with your Display Name, Email on your account to see if they can resolve via there.&nbsp; It may take longer for a response which is why you can call to see if it's a quick fix over the phone but they also refer you to email.

bassilius · Answer

Thanks, I will try the suggested options.

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I can't log in to SWTOR.com and launcher

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