For the past month the game has been stuck when initializing no matter what I do... Ive tried all the help options available and still cant get it to work... I subscribed a month ago as well so I feel really ripped off that half my subscription time (60 days) is spent not being able to play which was 30$ down the drain. At this point I would rather have a refund but if I can get the launcher working by some miracle I will accept that. It only worked when there was a new update but if I exit it after that then it goes back to not working.

@SpursFTW1999 If you also get unspecified error see this guide link Is handy to know what antivirus is being used, some can interfere. ESET - disable "protocol filtering" Kaperskey - disable "scan secure/encrypted connections" Norton (Firewall) - set exceptions to "Allow" not "Auto" If using AVG ensure bitraider mini support service stub loader is removed from the "put to sleep unless activated" list in the AVG maintenance There is a few options to look at 1. ensure launcher.exe , swtor.exe and brwc.exe are in all the exception lists for the anti virus and firewall. 2. Run the game shortcut as administrator 3. if you find you absolutely cannot solve the initializing error consider switching to non streaming (link to guide) (involves a new game download initially) Hope this helps

@SpursFTW1999 In the game folder is a log folder can you provide the latest dated launcher log , what error is it giving ? Open the launcher log in notepad 1. Select all the text inside (Ctrl + A) and copy it (Ctrl +C).2. Go to http://hastebin.com/, paste the contents inside (Ctrl+V) and click Save on the webpage (Ctrl+S).3. Copy the link of that page in your post

https://hastebin.com/cuxedojaja.sql

@SpursFTW1999 Ok as you can see the error is ReliableSourceContact: Unable to contact reliable source (e101) change the DNS server used (Link) to googles as a test, after changing the DNS server flush the DNS cache per below and see if any change • Open the Windows Start Menu• Type ‘cmd’ in the Search field and right mouse click on cmd and run as administrator.• Type ‘ipconfig /flushdns’ and press enter

@SpursFTW1999 Have you ever altered the Windows Host file ? just to be certain Your DNS is resolving alot of options for cdn-patch.swtor.com , 5 actually 8.253.45.239 8.253.131.121 8.253.45.249 8.253.131.111 8.254.230.158 For me as an example I get two different IPs, now this can change depending on DNS server used but the Host file will override and insert its own regardless of DNS used. :\WINDOWS\system32>nslookup cdn-patch.swtor.comServer: router.asus.comAddress: 192.168.1.1 Non-authoritative answer:Name: a56.d.akamai.netAddresses: 23.192.239.152 23.192.239.174

Launcher stuck on initializing | EA Forums

14 Replies

Anonymous
8 years ago
After trying reboots, looking through every firewall/antivirus I have, it still gets stuck on main assets downloading when on non streaming and initializing when on streaming
proxos666
Hero+
8 years ago
@SpursFTW1999

Can you grab www.pingplotter.com and run it to say www.google.com for about 5 minutes , the graph can be saved as a jpg in the program then inserted into a post here

just want to look at the connection
0ldnrg2nq3xy
Rising Newcomer
2 years ago
I hope this message finds you well. I am writing to bring to your attention a persisting issue I have been facing with the game launcher for the past month. Unfortunately, despite my attempts to troubleshoot using the available help options, the problem persists, rendering the game unplayable.

I subscribed to the game a month ago, and it's disheartening to experience technical difficulties for half of my subscription time. I feel disappointed and somewhat ripped off, considering the $30 investment.

The launcher seems to function only temporarily after a new update. However, once I exit the game, it reverts to the initialization issue. I have exhausted all available troubleshooting steps without success.

At this point, I am left with no choice but to request a refund for my subscription. Alternatively, if there is a solution to the launcher issue, I would be more than willing to explore that option.
I appreciate your prompt attention to this matter and look forward to a swift resolution.

Thank you.
proxos666
Hero+
2 years ago
@0ldnrg2nq3xy

not sure what you mean by initialisation issue, most launcher issues stem from the antivirus, if you have removed and re-added exceptions to both the antivirus and firewall maybe best to try installing via steam

requests for any refunds is done via calling swtor support when the lines are open https://answers.ea.com/t5/General-Discussion-Technical/INFO-Getting-Help-and-Board-Guidlines/td-p/4806237/jump-to/first-unread-message

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Launcher stuck on initializing

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