Today I purchased 30 days of sub time on Steam. Yet, even though the charge went through, my account has not registered my subscription. When I looked at Steam for aid, they point here to EA. So, now I am hoping that you can aid me in my quandary. Below and attached are my information and proof of purchase.
Steam: [Removed by poster]
SWTOR Display Name: [Removed by poster]
will be Monday before can check for account issues and they have your email with screenshots with swtor support
you will need to email screenshots per https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/first-unread-message
Swtor support have your email however cant add the gametime until the below is done
The linked ea account has been disabled, and uses the same email used on the swtor account
use this link (insert the swtor email address into that link) to reset the password then login on that EA account not the ea account your posting on now as Snappish
Be sure to use incognito mode with chrome or delete the browser cache and cookies to be sure it isnt cached if purchasing on swtor.com
I think im having the exact same issue. I sent my email 2 days ago now swtor account name is KoolKatniss
support have your email, however the screenshots are too cropped , they need to be as shown in https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/m-p/9356718#M61159
in particular yours are missing the Steam username at the top right hand corner
So you need to resend new screenshots to support@swtor.com
sent new email with screenshots of whole window
gametime has been added to the account
i love you.
