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Anonymous's avatar
Anonymous
10 years ago

My client's Customer Service Help Request doesn't function

I have a free-to-play account, but I have Preferred Player status courtesy of some Cartel Coin purchases I've made while playing. 

My client will allow me to CTRL-/ and click the question mark icon. However, the menu itself is broken. The Create Ticket and Live Agent Chat buttons do nothing, and I cannot type in any of the form fields. The only buttons that function are the Stuck Character and Request Help features, and the latter doesn't do anything (since it would normally just change back to the tab the menu starts at).

I have some bugs to report and ask questions about, but I've been forced to create posts here instead of being able to quickly ask in-game.

Is this a simple matter of uninstall-reinstall, or is there a deeper problem here?

3 Replies

  • Belgorad's avatar
    Belgorad
    Hero (Retired)
    10 years ago

    The ingame help to create tickets / speak to an agent via live chat is only available for subscribers.  F2P and Preferred do not have this option available to them.  Also note they removed the live chat option a long time ago, only the create ticket is available to use for subscribers.

    What are the bugs you are looking to submit?

  • Anonymous's avatar
    Anonymous
    10 years ago

    One I already have in a separate ticket, to which you've responded with a bug report. I plan on trying the suggested solutions later today.

    The other bug I am no longer planning to report, as later search engine digging reveals that many other people have reported it already: The Defiance companion quest being broken.  No need to pile on since plenty of others have reported the problem. It looks like the solution there is "wait until an update fixes it."

    In short, I'm all set for now! Thanks for your quick replies.

  • Belgorad's avatar
    Belgorad
    Hero (Retired)
    10 years ago

    Your very welcome.  If you have any other questions feel free to ask 🙂

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