Forum Discussion

Zeaclon's avatar
Zeaclon
Seasoned Newcomer
7 months ago

Not Receiving one-time password email - stuck out of account

Hi all, I'm trying to log into SWTOR on a new laptop and the launcher is asking for a one-time password (OTP). I never receive the email, even after multiple attempts. It’s not in spam, junk, or any other folders.

My account is active and I have received other emails from SWTOR before, but this one never arrives. I’ve waited over 2 hours now on 3 separate occasions since I know that waiting for emails from SW:TOR is like watching paint dry. I can’t log in, so I can’t use the in-game support system either. Can someone from EA/SWTOR please help?

17 Replies

  • I just got off the phone with support. They said it's a known issue and that they've forwarded it to EA but didn't have a time frame on when it would be fixed. He said hotmail, yahoo, and outlook emails are the ones that are being affectd right now. If you call in though they can get you a one time password over the phone. It was actually quite pain-free. Hope this helps

  • I had the same issued until half hour ago. You need to call support contact:

    How to get help for your EA game

    It took me 5 minutes. Just explain to them you are not getting the OTP. They will do it right at that moment. 

    [CM - Edited contact links - following these steps will provide phone numbers where relevant]

  • rooke124's avatar
    rooke124
    Rising Newcomer
    7 months ago

    And I thought I was the only person having this issue...If this doesn't get fixed by end of day, will they compensate everyone effected?

  • CorePsyche's avatar
    CorePsyche
    Rising Newcomer
    7 months ago

    Same thing happening to me, used plenty of one-time codes over the years and never had any issues until today. Code not arriving to my outlook email address and I can see no way for me to contact SWTOR customer support from Australia.

  • The developers have fixed the problem. You can now try to receive a One-Time Password. At least at me work

  • Same me too. I did all the fixes that chat support suggested and the really dumb requests like restart (duh) and check my spam folder (double duh) it doesn't recognize my password or user (how ever these are correct and I can log into EA website no issues). I get stuck in a loop on the SWKOR website and can't reset my password even if I want to, a one time code is never sent from that spot it loops back to the user name and password page. I cant log in from the game launch module, it doesn't recognize my user name and / or password. I cant log in from steam either.

  • Same. 4 calls with support, no luck yet. has anyone solved this yet, its been over a week now. I still can't log into the game. 

Featured Places

Node avatar for STAR WARS™: The Old Republic™

STAR WARS™: The Old Republic™

Check this forum for STAR WARS™: The Old Republic™ help, or to chat with other SWTOR players.Latest Activity: 5 hours ago
19,203 Posts