OK I'm upset with customer service.
I purchased a dye to apply to my new outfit (Dark Harbinger) and could not figure out how to apply the dye to the outfit. I accidentally deleted the dye I guess, it disappeared from my inventory. A GM took ~24 hours to respond to my ticket asking for help. I made it very clear that I want to apply it to the Dark Harbinger outfit that I just purchased, the GM suggested that instead I apply it to my low level gear. I asked if that would apply it to my new outfit and if I would lose the dye if I replaced my armor, The GM assured me that it would work and asked if I could log out so they can do it for me. I was 2 kills away from completing my heroic quest when I agreed to log out. Logged back in and my character was in a new place that I've never been before, my newly purchased outfit was still not dyed, my XP boost and stim had expired, and I couldn't get back to my mission because the item was still on cool down. Then the GM just closed my ticket without bothering to check in with me. I'm so upset that I'm thinking about back charging my cartel coin purchase and canceling my sub
