Forum Discussion

chlorophyllidae's avatar
chlorophyllidae
Rising Newcomer
1 day ago
Solved

One-time password request emails not coming through

I am genuinely at my wit's end at this point.

I used to play SWTOR a couple years ago and took a break from it. I tried returning to the game, but I genuinely do not remember my password. If I try to reset it from the SWTOR webpage directly the emails just never arrive.

To my knowledge my SWTOR and EA accounts are not linked. I know that the email I am checking is the right one, because if I try to make a new account with that email address I receive an email stating that this address is already in use by a SWTOR account.

  • The best thing to do is to call swtor support when the lines are open, and place another email on the account that can receive the emails 

    it maybe the linked ea account is disabled and the email has been replaced with a default ea disabled email address 

2 Replies

  • chlorophyllidae's avatar
    chlorophyllidae
    Rising Newcomer
    1 day ago

    If the email address was disabled wouldn't I also not receive the emails that inform me that I HAVE an account tied to this email address? Maybe not, I don't really know how this works.

    I'm really hoping to avoid having to physically call support because it's uncomfortable (I am also not USA or UK-based) and it's ridiculous that I cannot submit a support ticket for this kind of thing or write them an email.

  • The best thing to do is to call swtor support when the lines are open, and place another email on the account that can receive the emails 

    it maybe the linked ea account is disabled and the email has been replaced with a default ea disabled email address 

Featured Places

Node avatar for STAR WARS™: The Old Republic™

STAR WARS™: The Old Republic™

Check this forum for STAR WARS™: The Old Republic™ help, or to chat with other SWTOR players.Latest Activity: 1 hour ago
19,576 Posts