Permanent ban for a name

Proxos my friend not only I can’t speak English proper like typing but I can’t or know how to even contact them using voip or afford using international call because it cost too much for me

i just don’t understand why ban someone using real life person name to this day just why and why punish someone whom can barely afford to sub the game beside being f2p yet still wanted to support the devs and why u didn’t get a name change option first even and why they didn’t automatically refund my money 

I’m so so so tired and exhausted proxos you just can’t believe the feelings I have now after being being barely able to manage my needs since my salary in Egypt is barely to make the ends I need so I can make it for swtor sub every month

my pc can die anytime as well but I just didn’t care because at least I have swtor but now seems not the case the sacrifice I made to be able to sub for the game for years is just so much proxos to let go that easily I just can’t

all I want to know from dispute team why I didn’t get name change option first too and why they fail to realize someone can easily make free account if they want to be bad just why I’m exhausted and I want to call them but I don’t know how and can’t talk English like typing