Re: Can't redeem a code on swtor.com

@smrtkask 

To fix the account You need to reset the password on the linked EA account 101052000 that has been disabled, that account uses a @centrum.sk email address

use the following link (insert the @centrum.sk email) to reset the password then login on that EA account to fix the swtor account for purchasing

for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared

Its possible the email centrum.sk change to my original email gmail.com ? bcs on centrum.sk they disable my account so i cant no longer log in there to change my password 

@smrtkask 

if you call swtor support when the lines are open they can update the email used on that account for you 

https://answers.ea.com/t5/General-Discussion-Technical/INFO-Getting-Help-and-Board-Guidlines/td-p/4806237/jump-to/first-unread-message 

otherwise you can try via help.ea.com https://help.ea.com/en/help/account/im-locked-out-of-my-ea-account/  but calling swtor is usually easiest way

EA account persona is 101052000 

If you no longer have access to your email address or can’t log in using a connected account, we can try to recover your account. To get help on this:

1. On the EA Help homepage, type the title of your game or product into the search bar.
2. Select the game you need help with from the search results. (select EA app)
3. Select See all help topics.
4. Select the Manage my account category.
5. Select I need help logging into my EA Account.
6. Select Chat with us, fill out the webform, and we’ll take it from there.

To help us recover your account as quickly as possible have this info ready:

• the original email address on your EA Account
• any usernames that are tied to your EA Account, like your EA ID, Xbox Live gamertag, or PlayStation™Network Online ID
• any invoice numbers from games you’ve bought through an EA platform, like the EA app

i try it rather with chat .. my english is no good for talking someone anyway i hope its gonna help me thanks 

sorry if i bothering again i received on my submit case is resolved so i try log on my gmail.com account reset password and try it again but i got same the result so is still connected on my centrum account or dunno

@smrtkask 

Swtor support said the ea account is still disabled and with the centrum email 

they also dont see an agent working on that ticket, would suggest to call swtor support when the lines are open to update the email on that account

https://answers.ea.com/t5/General-Discussion-Technical/INFO-Getting-Help-and-Board-Guidlines/td-p/4806237/jump-to/first-unread-message