Forum Discussion

Re: Charged twice and didn't receive subscription

@proxos666 I'm StayinInTheDark. This is the account that uses the same email as SWTOR and has Order History of two 60-day subscriptions.

Just making sure, the refund has gone through or is it on the way? Display Name: shadowkillerzzz

5 Replies

proxos666
Hero+
5 years ago
@StayinInShade

The feedback i got from support was as follows

2 purchases, putting into the refund queue to be refunded when they close, he can repurchase once account is active
StayinInShade
5 years ago
@proxos666 When will I be able to repurchase subscription?
proxos666
Hero+
5 years ago
@StayinInShade

In theory i would say now , given you have reset the password etc on the right EA account now

Support are not available for to check until this time tomorrow though
StayinInShade
5 years ago
@proxos666 I purchased the subscription just now and it worked fine. Now, I will wait for the 2 refund to go through.
Thank you very much for helping me with this issue. Greatly appreciated!
proxos666
Hero+
5 years ago
@StayinInShade

Glad to hear your all sorted , i can check on the refunds during the week.