Re: EA: READ Want To be removed from mailing list

@spacebuggles; @hotrodsniper

You could give them a Call, methods of contact including VoIP are on the right side of the forum
try mailing to support@swtor.com.
 
@EA_Nils ; @EA_David can you help here, I mean that is Spam nothing that should happen.

Im glad im not the only having this problem, I also have received 3 emails at an earlier date, each in a different language but thought it was spam so i deleted it and moved on, but I keep getting more emails.

Just like you said @spacebuggles it's ridiculous that unsubscription is behind a password wall in which I literally have no password or account for and I really don't want to make an account just to unsubscribe (if this is their intentions) also the fact that it is very difficult to contact EA about this situation directly (besides calling, even then is not 100% foolproof)

I have emailed [edit: email address removed] as stated above by @Ahrngrim (thank you for that btw) and am waiting a response.

I emailed support, but I guess because my address is not on the paid subscriber list, I got an auto response telling me I have to phone them.  *sigh*  I really don't want to spend money on this.

@spacebuggles thats odd, I am also not a paid subscriber but have not received a message back from them, might have to phone in also.

Will post reply......if I get one.

@hotrodsniper

Look at the VoIP option that should be near to free.

@spacebuggles

Answers can take a while, can be a week.

Oh, I got a real person!  Yay!  Hopefully it will be sorted soon.

@spacebuggles any luck with customer service yet?

Yes, I got a better response than you, but I didn't feel it's a satisfactory resolution at all.

Hi again [redacted]! 

Thanks for your responses, they were actually quite helpful. I'm happy
to say that we've gotten to the bottom of what's going on. 

It looks like while you
don't have any SWTOR account, you do have an EA or Origin account. Judging by the
fact that you posted on the EA Help forums (Answers HQ), you're probably aware that
you've got an EA account, and likely use it on a fairly regular basis. This account
is where the unusual messages originated from! 

I searched around for
information on the address you received the emails from; as it turns out, e.ea.com is
the Global Marketing address for Electronic Arts. SWTOR is a collaboration between
BioWare and EA, so while it's not an address we'd encounter here at SWTOR support
very often, SWTOR is included in the list of games and products that the Global
Marketing team sends out promotional emails on. The emails you've been receiving
aren’t sent exclusively to SWTOR players, but also on occasion to players who have
opted in to EA-wide emails with their Origin accounts. 

If you'd prefer not to receive
these promotional messages, you can log into your Origin account and deselect the
"Global Marketing" option -  that should remove you from the email list successfully.

Hopefully this has clarified everything, but if you've got any additional queries,
feel free to reply to this email - we'll help where we can. 
 
All the best, 
Ciara

I replied with:

[shortened]"I have two issues with this...the main one is that others would still be being sent mail with a non-functional un-subscribe link. That needs to be resolved...it's not OK (or legal in many places) to keep sending mail with a bad unsubscribe link...the reason I approached SWTOR support and didn't try mainstream EA was based on the content of the unsubscribe link [it didn't look like it was coming from main EA]...I looked at my email subscription settings and what were ticked...Star Wars is ticked but SWTOR is a separate item and is definitely not ticked. So to start being sent every single SWTOR newsletter based on that, seems like that's a mistake too...I want you to be aware that EA have apparently been sending this newsletter to people a LOT..."

And got another auto response from the protocol droid telling me to phone because I don't have an account with them.  Guess they closed my ticket.

I don't really want to have to unsubscribe from all the gaming news/Star Wars gaming news just to stop getting this particular email.  It really doesn't read like it's meant for non-subscribers at all.  But mostly I am concerned that they think it's OK to continue to let EA send their subscriber newsletter to thousands of people with an unsubscribe button that a) doesn't work and b) makes people think it's from SWTOR rather than EA.

I was tempted to try Origin support, but I've found them to be completely unable to do anything that isn't in their script.  So no point really.

It's probably easier to let it go.  Gah.