Re: Money gone but not subscribed
swtor username ?
Forum Discussion
21 Replies
Username is CoolerBurn
Support are refunding the 2 purchases when they close in the system, so they will process back will just take a few days
to fix the account you need to do the below, once done purchasing will work as intended
You need to reset the password on the linked EA account that account has the persona dragonblade1211 (not GorgesTuff that your posting on now) that EA account uses the same email as on your swtor account
use the following link to reset the password https://signin.ea.com/p/web2/resetPassword (insert the swtor email in the link) then login on that EA account to fix the swtor account for purchasing
for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared
Ahh perfect, thanks
After doing those steps is it safe to sub now, or should I wait for the initial money to bounce back?
if you have done the steps , it is up to you , purchasing will work as intended , the other purchases will get back to you likely next week
edit - glad to hear your subscribed ok now , great news
- @proxos666 I have the exact same problem as GorgestTuff, is it safe to say my two purchases will be refunded too?
My swtor username is xAstarothx
And sorry if this isn't the right place to ask this! Support have refunded those purchases
- @proxos666 Hi My son have the same issue with sub. payment for 60days drawn but no sub.. Username : Annakanatiall. Have tested to reset password and so on. He whent from a steam account to swotor due to it didnt work. but still no sub. he payd the 25th of jun.
if the purchase from steam , has an email been sent per https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/first-unread-message
Support have refunded 2 purchase attempts so they will process back , they do not have an email from you at this point.
You are going to need to call swtor support when the lines are open to resolve an account issue before able to purchase again.
Hi and thaks.
Yes both My son and I tested to add a sub to his account (Annakanatiall). but it didnt work.
I have sent him the info from you to call support . We live in Sweden so I think we need to call UK support.
Well we see what happends. BTW He payed from the start from SWTOR homepage a 1 mounth sud that would have continued but didnt. And played from Stea. Now he have changed to Swtor´s own client for PC. And skipped Steam totally. He can play but no sub. Hopefully it will go well.Thanks
Hi.
It seems like its really hard to get the Support by phone 🙂 He have tryed an hour with out any result. Hopefully he getting there. Also added a request from the support page.
We see what happends. Cant really understand why its so hard to get hold of the support.
/ JonnyUK line opens in about 12 minutes , was closed if he tried earlier
- @proxos666 Ohh Well then the timeline is wrecked hahaha According to Sweden its 1h behind :D not 2 .... hahaha 🙂 15:00 in UK is 16:00 in Sweden according to UTC 🙂 He going to call in a while when its 17:00 in Sweden 🙂
Thank again for your answers 🙂 UK on BST UTC + 1 maybe
https://www.timeanddate.com/worldclock/timezone/utc says it is now 1500 UTC at time of posting
- @proxos666 This Timezones are hopeless sometimes hahaha
google tells me sweden is +2 UTC at moment due to day light savings CEST time 🙂
- @proxos666 hahaha Well didnt think of that either hahaha Well Life is a mess someTIMEs hahaha
Lines should be open now, i am UTC + 10 so its after 1 am so bed time for me
hope it is an easy fix for him on the phone
Hi
Its Solved 🙂 Inactive EA account 🙂 He have to loggon to it more often 🙂Thanks 🙂
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