You should be able to send an email to swtor account disputes, because it your amount of time played should not be an issue (I've played many hours in a day, have cut back recently, but used to play a load). They should be able to sort it out for you (the email address escapes me at the moment, but I am sure someone will come in and post the address , they usually do).
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support @swtor.com (without the space)
edit to add this one too swtoraccountdisputes@bioware.com
welcomes 🙂
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