Re: Need Help with Lost Security Key for SW:TOR.

@mrlittlepaw 

EA support are unable to assist people with swtor account issues 

if you do not know the password on that swtor account and also dont have access to the security key on that account. your only recourse to get access to that account is call swtor support on monday when the lines are open, once you prove ownership of that account they will remove the key so you can reset the password on that account.

otherwise create a new account will be your only other option

@mrlittlepaw 

regarding the security key you do need to get the current security key as detailed in https://answers.ea.com/t5/General-Discussion-Technical/INFO-SWTOR-Security-Key-Issues/m-p/4833445#M70854

@1a5f89dd3df4ad58 

EA support are unable to remove a security key from an account

swtor support are a different support line and can only remove a key by phone call if you are unable to remove the key yourself in the web browser as seen below by leaving the key blank

( note the password needs to be known)

Phone numbers and hours available are listed in https://answers.ea.com/t5/General-Discussion-Technical/INFO-Getting-Help-and-Board-Guidlines/td-p/4806237/jump-to/first-unread-message

If need you can have someone talk on your behalf providing you are there to provide responses to questions to prove account ownership

@1a5f89dd3df4ad58 

easiest is to call swtor support when the lines are open, they can remove the key for you

edit: check your junk mail too for the otp

@1a5f89dd3df4ad58 

no one here can assist further, you can email support@swtor.com and discuss this with them directly, however they will ask you to call if you cant remove the security key yourself.