EA_Kipling
EA QV Team
EA QV TeamRe: password problem
@Universe_ZM At what point are you getting the error? Is it when you request the reset originally, or when you click on the link in your email, or when you try and set the new password?
Forum Discussion
7 Replies
The password does not change when I went to the site and try to change it
- EA_Kipling
@Universe_ZM Ah! I think I know what's going on. Do you by any chance have a physical security key? If you do, I'd recommend removing it while you reset your password, and then re-attaching it after.
You might need to call in since the system requires a password to remove your key, and also requires a key to reset your password.
Yes, I have a secret key on the phone
- EA_Kipling
@Universe_ZM Were you able to temporarily remove your key and reset your Password?
I deleted the program from the phone and tried to change the password, but then it requires a secret key, I installed the program and again the same error
Thank you, I need to call (
