Can you tell me the name of the app? I have installed the google authenticator, but that doesnt work either. I have looked at other youtubers for instance and they show an app called sw tor, but that app doesnt show up for me when I look it up in the playstore. Maybe I am missing something here?
Community ManagerHey folks, sorry to hear you're having issues with the security key.
Sadly it is a case where we can't help with this directly on the forum as only support can help with account issues.
You will need to get in touch with SWTOR support directly by following the steps in this article :How to get help with STAR WARS™: The Old Republic™
If you are outside the countries mentioned in the article you can contact support by following the steps in this post here: Getting help with SWTOR from another country
I'm having the same problem. Following the guide I tried to log in while leaving the security key field blank. This is supposed to trigger a screen asking if the security key is not available, and offering to send a passcode to log on.
This screen does not trigger, it just puts a banner saying my details are wrong.
I've raised this with EA support, they sent me here or to a page that says I need to be logged in to raise a ticket, or I can call them on a number that will incur unspecified extra charges on my mobile.
It feels like I'm going round in circles!
