Re: Subscribed, still Free to Play
The status of the purchase on swtor systems still shows as open, that status needs to either change to closed or failed
if it closes and the gametime doesnt add pop back can chase further
Forum Discussion
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Well the transaction listed as completed on my EA account, with some description under the litle questionmark like: all item is transfered to the account.
I dont know where is it open, or when it will be changed to closed or failed. But after almost a day nothing changed as i see.
When shgould i reply about this?the transaction must be showing in the transaction history page of the swtor account for the swtor account _Weiss
if it isnt i would start to wonder if you are looking at a different account
I am in the correct account as you can see on the atached photos.
I also dont find any transaction history page.
I can provide more image from my EA account transaction history, or even my banks billing about the purchase if you will.I would say that swtor account doesnt have any purchases, but support can confirm what is going onSupport are adding the gametime very shortly , you should get an email when it has occurred, if you are logged into the game you will need to log out and back in for the subscription to reflect correctly
Gametime has been added, you should also see a purchase history link on the subscription page now too- @proxos666 yes, support added the gametime and i can see the purchase histroy as well.
Thank you very much for your help!
Have a nice day!
