Re: Subscription Issues - 2020 (non steam)

@ThePetrovics66 

have you fixed the account per https://answers.ea.com/t5/Technical-Issues/Subscription-Issues-2020-non-steam/m-p/9439079#M62754 ?

@wiscosailor 

support cant see any issue with this account , have you used incognito mode on chrome ? 

what exactly are you seeing on your end ?

I get the message that says "SWTOR.com is temporarily unavailable as we are experiencing extremely high traffic. Please check back again soon, or visit our Twitter account for details!"

And no, I have not been using incognito mode.

@wiscosailor 

If the swtor username is eantagunizr, recommend trying with incognito mode in chrome or clear the web browser cache and cookies and retry 

Try doing it in incognito mode. I just did and it worked for me. Really really weird...

i reseted the password even before i wrote here my first post, cause i was reading it on another page that resetting and using another webbrowser might fix the issue

@ThePetrovics66 

Support said the EA account is still disabled and needs a password reset

Can you login on the EA account and post here as davianthule66 not as ThePetrovics66 

im using the email related to that account and it should eb the same user. but i will look into it when im home

it saying my old email for ea is expired

literaly i tired to reset it but i cheked all my emails that i still have and no mails coming. i even tried to use davianthule66 as an ID .

@ThePetrovics66 

see if this helps https://help.ea.com/en-au/help/account/find-your-ea-account-email-address-using-your-game/

login as davianthule66 in the origin client 

the email is the same domain as the email used on the swtor account but not the same address

problem is no other emails working with the login. i tried to reset the password they should have sent it but on that email domain none of my other mails got any messages from them. and i cant log in with davianthule66 casue when i say i frogot password they say they sent it to my email but nothing arrives on any of them. the only thing i can come up with is amybe one adress that is not existing anymore. but ea customer service is only on phone wich would cost me a fortune to call them. more than a  sub.

@ThePetrovics66 

try opening a ticket https://help.ea.com/en-au/contact-us/new/  if it wants a game select origin not swtor

SWTOR username is Elfinhawk.

When i try to subscribe i get an error message - "an error has occurred while trying to process your request. Please, try again later. {0}".

I have tried different browsers (even chrome incognito), reset passwords of both SWTOR and EA accounts, cleared cache on browsers, etc. None of these seem to have worked.

@zorsik 

Support recommend waiting a full 48 hrs before trying again, it appears the fraud bot is locking you out.