I'm not sure you will get the answer here. I've opened three tickets in game and looked for any information about this and nothing.
I have same problem playing from Israel, but with spikes to 13000 and disconnect.
Forum Discussion
18 Replies
Best is to use www.pingplotter.com while playing and let it graph , that graph can be saved as a jpg and inserted into a post here
- If you play on an East Coast server: 159.153.92.28
- If you play on a European server: 159.153.72.252
example
- @proxos666
I did it so many times with pingplotter, with UOTrace (suggested by EA support page https://help.ea.com/en/help/faq/connection-troubleshooting-basic/) and nothing changed. I can play without any lags if I play at the morning (Israel time) until ~17:00 - 18:00 (Israel time). And from ~17:00 - 18:00 till ~ 02:00 - 03:00 I'm unable to play because of lags.
I'll run it one more time and post it here today evening after I get home, but I'm not sure this can help.
BTW, I get beautiful trace (around 96-106 ms) all the time I have lags and low packet lost (around 4% for 15 minutes for all hosts). But still in game I get ping over 12000 and disconnect. I talked to my internet provider, they checked everything they could,they even change route through different endpoints for tests. And after that I get only one conclusion: these are server lags that comes from Data Center network issues, server high load, etc. As I understand 159.153.72.252 is network vip (vip on load balancer farm or CDN). We can trace and test network to this vip only. But we can't trace and check network behind this vip. And we do not know what happened on load balancer and how many servers are behind load balancer. Seems like there is no enough servers to handle this amount of connections and traffic. would be interested in seeing (around 4% for 15 minutes for all hosts)
Normally if packet loss carries through to all the hosts it is affecting the data and the first place that loss occurs is usually a good place to start looking at a cause.
Edit - scroll down at this link to internet service provider bad hardware as an example of packet loss on all hops, effect on game would likely be high in-game ping and disconnects
- @proxos666
I mean 4% in UOTrace after sending 100 packets. There is no packet lost on "available" servers. But servers that do not responds to ping you get 100% of packet lost. I've also tried same tools for Blizzard servers and get same results, but no lags in game. I get stable ping about 74-74 ms any time I play. Blizzard servers also located in Europe (France, as far as I remember). So the only one conclusion i can make is that SWTOR servers are week or there is no enough capacity for high user load (connections, traffic). That's why we have lags at the evening when most players are connected and do not have lags at morning time on low server load. i would need to see the trace to comment further, 100% loss at a hop can be ignored that is by router rule, swtor is sensitive to poor net conditions that is a fact.
From what you where saying before you had results that showed 4% loss at all hops ? (around 4% for 15 minutes for all hosts) put simply that is not something that should be seen.
Test from now:
SWTOR - tested using IP you privided in yopu reply:
As you can see uotrace sent 102 packets and there is 1% lost packets on 2 hosts and 100% lost packets on secured hosts.
In game: ping between 96ms - ~13000ms and up till disconnect.
World of Warcraft - 3 IP's for European realm:
As you can see the result is worse then trace for SWTOR IP.
In game: ping about 75-78ms, no lags, no disconnects.
Regarding IP locations:
SWTOR IP location: US California Redwood City
WoW IP location: 2 IP's -France, 1 IP - Argentina.
As far as I can see from all these results:
SWTOR European server not located in Europe or there is any kind of location masked IP.
SWTOR Traceroute and packet s/r are good, but we still have lag issues and disconnect.
Blizzard Traceroute is worse and I do not have any lags issues.
Conclusion: SWTOR servers high load is a major cause for lags.
I saw this kind of 'lag' a lot of times in my work. Not on gaming servers but on different types of web servers behind load balancers. And the questiojn is: when it can be fixed by EA, BW or any other teams.
Swtor IP location at least for the one you used is Ireland, it is clearly going paris, london then dublin
The trace isnt showing any issues , the 100% can be ignored its a router rule, and the 1% doesnt appear to be a cause of concern either.
Not sure the issue is network related, can you test on another system and / or ISP if the same issue occurs , just to 100% eliminate antivirus and firewall etc
Maybe worth removing and re-adding fresh exceptions for launcher.exe and swtor.exe as well.
@proxos666
"Swtor IP location at least for the one you used is Ireland, it is clearly going paris, london then dublin"
Maybe, if you are looking on host names. 🙂
"Not sure the issue is network related, can you test on another system and / or ISP if the same issue occurs , just to 100% eliminate antivirus and firewall etc"
I already did tests with ISP - same results. I can't test it with any othe ISP at home, but I asked people who playing SWTOR using other ISP and they have same issues. I do not have any firewall installed on my computer and windows defender fireewall service configured and reconfigured several times, also tested without any antivirus, with low graphic settings, drivers reinstalled several times. What I didn't try yet is reinstalling game client. 🙂
But, as I mentioned before, if I play at morning hours I do not have lag issues, evening till 3AM - lag and disconnect.
BTW, thank you for you replies and all help you provided for me. 🙂Posts just saying lag unfortunately dont help a lot, try using www.pingplotter.com and its important the graphing occurs when the issue is occurring to try and capture something.
Generally if a server issues or a net issue near the servers you have heaps of people posting the same time, if a local net issue or isp issue the number of people posting tend to be based on how many swtor players are there in the same area or using the same ISP.
- @proxos666
Yep, I know this would not help to solve this. I asked my friends who are playing SWTOR to send me their trace results and ISP information. Unfortunately they didn't send yet and I'm not sure they will. Because as I understand from a couple of people they already tried to open tickets and even to call support and nothing changed. I really appreciate your help, but I think someone from EA tech team should also answer or at least should try to help instead of sending me "robot" answers in game. Posting pingplotter results each time I have lag issue (every evening) is not very helpful, as far as I can see. I'll try to collect more info from my friends and another players from Israel but will it be helpful?
Thank you once again. There is no one here from the net team for swtor, I can and do send traces to the net team but it needs to be something that shows an issue is occurring that they do need to be concerned with.
This is an Example of using pingplotter, issue was players connection
This example using pingplotter that was an issue flagged with the net team regarding a route on the US servers
This is why the graphs are important but I cant pass back the player said he has lag if w cant work out why
@proxos666
I've already posted traces from UOTrace (tool suggested by EA support) in my previous replies in this thread. But if you prefer traces from pingplotter I'll add it today evening. Can you please tell me how much time pingplotter trace should run to get better trace results?The UOtrace didn't show any issue unfortunately.
Pingplotter it is important its graphing when the issue appears in-game, its a real time status record but if you sneeze it may not pick up an issue if the issue occurs 1 second after the trace occurs, hence why need to be 100% graphing is occurring when the issue occurs.
if after a while we cannot get anything to appear in the graphs it gets more difficult, however you saying evening prime time is usually when net congestion could occur but again the pingplot should show if this is occurring
Pingplotter from today:
In game: ping between 96ms - 110000ms and disconnect
Upd: images for lag issue in game
Your best way forward is to show that ping plot to your ISP
That packet loss and errors that start to appear after 10.10.70.1 and continues to the server IP is likely what is causing you trouble
that 10.10.70.1 is a private network space and is upstream from your ISP the issue is likely across that link between whoever owns that hop6 and into the telia backbone
- @proxos666
I've already had a long conversation with my ISP system engineer about month ago. And as I understand from them the problem is not "on their side". And like I mentioned before: same route to Blizzard servers and no lags. But I'll try one more time to talk to ISP.
BTW, 2 hours after my post I checked once again and get almost same results in pingplotter but in game ping was between 96 ms - 180ms. I can only comment on what i see in the pingplot, any packet loss will affect real time applications as seen, web browsing etc will remain unaffected.
This is a good link close to what you have displayed , that article mentions 2% when in reality any packet loss will have an affect if it carries through to the final destination.
Maybe try www.wtfast.com free trial just to test with, and see if there is any change to what occurs, it will also provide a comparison on the condition of the original route
