Re: Swtor subscription shows as inactive after purchase
Any update to this? I'm having the same issue. Its been 8 Days now
Forum Discussion
40 Replies
- @cameronmiles1004 My user is Sith_Lord_Thrift
where was the purchase made ? steam , swtor.com etc
if steam you need to email screenshots per https://answers.ea.com/t5/General-Discussion-Technical/INFO-Getting-Help-and-Board-Guidlines/td-p/4806237/jump-to/first-unread-messageyou should have subscriber status ingame now
Swtor support had to cancel the renewal of the subscription to fix the account, so when the gametime ends you will need to repurchase a subscriptionI am having the same issue, I purchased through Steam today although still saying Freeplay! Can you help please. I have cancelled the subscription as you put on here but not sure what else to do,
swtor account displayname ? need this to check the swtor account for issues
you will also need to email screenshots as shown in https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/first-unread-message
Lee_boi
I have also sent over the screenshots. Thank you
you are best to redo the screenshots , the size of the one you supplied makes them hard to visualise properly
Ensure the screenshots are legibleDone as you requested. Thanks
Just wondering if we are any further along with a resolve? Thanks
All sorted. just wondering if we are any further along with a resolve thanks so much for help
am checking with swtor support but have not had a response yet , i am going for the day now as it nearly 1 am here, so will be tomorrow before can look again
Hi I have the exact same issue, I've sent support an email yesterday and still waiting for a reply, I've attached the required screenshots
user is SirTweetums
ok they replied 9 hrs ago saying they still required the purchase history screenshot, i would presume they have asked you for this, so need to email that in
example is seen in https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/first-unread-messageI had already sent this, although I have now sent this again. Thank you
its about 10 hrs before swtor support are online here to check again, hopefully its resolved before then
The linked ea account has been disabled, that account used a Gmail email address ( this is a "different Gmail email" to what is used on the swtor account and the ea account your posting on now )
use this link (insert the correct Gmail email address into that link) to reset the password then login on that EA account
this Gmail had to of been used on the swtor account previously
Be sure to use incognito mode with chrome or delete the browser cache and cookies to be sure it isnt cached if purchasing on swtor.comif no access to that email call swtor support when the lines are open https://answers.ea.com/t5/General-Discussion-Technical/INFO-Getting-Help-and-Board-Guidlines/td-p/48...
Advise if you think its good and can recheckthank you for replying, I've changed the password on both accounts (EA and SWTOR), and yes it's the same email and always has been.
I've already emailed support the pictures and got a reply to call the help line but unfortunately I cannot do that.
the linked ea account is not the EA account your posting with now , and it does use a different gmail email to what you have used on the swtor account and the EA account your posting on now
When a swtor account is created a linked ea account is created using the same email address, that linkage is permanent, these accounts can both use different emails and passwords moving forward
If you do not know the Gmail email address used on the linked ea account, you will need to call swtor support when the lines are open
https://answers.ea.com/t5/General-Discussion-Technical/INFO-Getting-Help-and-Board-Guidlines/td-p/4806237/jump-to/first-unread-message
Swtor support do have your screenshots but cannot add gametime until that ea account is activehow is it possible? when i sent a password reset email on both the EA and SWTOR account, I got them on the same email account (the email of this account) which is the same as my paypal and steam
using the same email address on an ea account and swtor account does not create any linkage
you have another ea account and that account uses a different gmail email address
if you have no idea you need to call swtor support and put a new email address on that account to get it active, you are unable to purchase on swtor or add gametime from any source as that linked ea account needs to be active for your swtor account to purchase anything
- @proxos666 This is an older account I have I assume this is the one, I've reset the password
No that is not the correct ea account , the linked ea account has the persona 568df80b66f7ddb7 which is a generic name given at the time the swtor account was created and was created with the same email address used to create the swtor account
- @proxos666 Well thanks for the help I guess, just lost 15$ subbing for nothing. It makes zero sense, sw account, paypal and steam all use the same email with the same phone number and always were, as I've been subbed before multiple times just not through steam. And resetting the password for both EA and SW account, screenshots of proof of purchase are not enough guess I've been had. I sure as hell won't be calling overseas as it will cost more than 3 - 4 months of subbing.
Hey sorry for the bomabrdment has my issue been resolved ?
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