Re: Unable to receive one-time password

I'm also having the same problem.

Ive don't everything suggested except login to the website and change the email because it also asks me for a  one time password to get into the website account.

Ive checked spam folders, checked with my ISP, they told me no email has actually been sent.

As a test I even did a forget password for this site and I received the email quickly.

I live in Australia, so an international call is out of the question.

@Bustymerc

For details on how to contact SWTOR support you can follow the steps outlined in this article here : How to get help with STAR WARS™: The Old Republic™

[CM - Edited post with updated article on how to contact support for STAR WARS™: The Old Republic™]

Hi Owen,

I don't use Skype or even have a microphone! is there some other way to contact them.. Ie via email?

Also I am able to do a password change for my swtor account. I even get the email from them for the request. I can change it, but then when I go to login it asks for a one time password and that email never arrives.

@Bustymerc

Only other thing I can think of is if you can change the email address currently used ?

There policy doesn't allow them to help usually with this issue except by phone i'm afraid

you can try emailing support@swtor.com but I think there only response will be to phone i'm afraid.

How long has this issue been going on for ? maybe waiting 24 -48 hours to see if it self resolves is worth while , once you do get this sorted , think about applying a security key to the account even by using say winauth , there will be no need to wait for the emails anymore

sorry cant help more with this

The thing is I can't even get into my account to change the email address. It asks for a one time password there too. 

Ive also just tried to login into the account again after confirming a password change and now it says the password is wrong. Is that because I couldn't confirm it in time with a one time password?

@Bustymerc

Not sure i'm afraid,

Maybe waiting 24 hours is the best thing to do at present and then see if the password email arrives.

phoning is the quickest but even then the only thing they will do is to change the email address being used on the account.

Once you get past this hurdle set a security key up , if no mobile available use www.winauth.com on that PC

Thanx Owen,

I'll do that win thing after 

Do you have a smart phone?  Skype is a free app you can download to it if you have one.

Just received the first of about 5 one time passwords I requested from 6 hours ago.. 

Im guessing the Bio email server is having an issue