Forum Discussion

bilsonblinky's avatar
5 years ago
Solved

refund??

Is there a way to request a refund for a steam sub? I did everything in this post  to the letter and now it's been 6 days since I emailed support and haven't heard from them at all. This is  ridiculous, I only wanted to equip artifacts and I've outleveled them now.

5 Replies

  • @bilsonblinky 

    Swtor cannot refund something you didnt buy from them , your purchase is with steam

    Swtor username ? i can see if they have an email from you ( it doesnt sound like it )

    you can call swtor support when the lines open and request to upload the screeshots whilst on the phone , this way they have them and it can get resolved fairly quickly after that.

    edit - phone numbers and hours are in https://answers.ea.com/t5/General-Discussion-Technical/INFO-Getting-Help-and-Board-Guidlines/td-p/4806237/jump-to/first-unread-message

  • Okay, but steam won't offer a refund either because it is a subscription to a third party service, and suggested I take it up with EA. When i was in game and clicked the subscribe button, it opened the steam store, why offer a service which doesn't work? There is no contact number for Australians on that list either. And there seems to be no way to actually contact EA at all, the only way I can find is your post which says to email support @ swtor . com (html blocked for the support email adress, this seems a bit shady too btw) which I have done, here's a grab of my email as proof.

  • proxos666's avatar
    proxos666
    Hero+
    5 years ago

    @bilsonblinky 

    Call the UK or the US number , if you dont use vodafone mobile that offers free calls to the UK and US,. maybe try skype or voip to make it cheaper

    EA support is not swtor support , EA support cannot assist with swtor purchases they are different support lines.

    otherwise email from another email domain and be sure the screenshots are under 4mb in total or the email will get blocked

  • Ok dude, cheers for the help. I will just write it off as a loss lol. I have almost finished my class campaign anyway, so will just uninstall rather than try the expansions.

  • proxos666's avatar
    proxos666
    Hero+
    5 years ago

    @bilsonblinky 

    skype is about $2 for a 60 min call , and you could try sending from a different email , but it is your choice so may the force be with you

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