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KellHect's avatar
3 years ago
Solved

Steam Subscription - Game Time after support helps

Hello there. I bought 30 Day Subscription through Steam and like a lot of people it seems, mine isn't working. I've sent an email like [INFO] Steam Purchase Not Working by proxos666.

Does the game start counting from the day of purchase(thus losing a day or more if the queue is long) or once the support adds it to the account?

Cheers

  • @KellHect 

    Yes EA account is active now 

    Your steam email is in the queue for an agent so just need to wait for their reply

    you will also need to cancel the swtor subscription in your steam account , it can be repurchased on steam when this gametime ends

6 Replies

  • @KellHect 

    Swtor account /displayname ? need that as there is no swtor account linked to the ea account your posting on

    and full gametime is added to the account by support

  • KellHect's avatar
    KellHect
    3 years ago

    SWTOR display name is: namelessdream

    I see. That makes most sense imo. Mainly asking because I've seen other MMOs start counting from the day of purchase when the player is under similar conditions(asking support for help because it didn't activate) and thus losing a couple of days. 

    Cheers

  • proxos666's avatar
    proxos666
    Hero+
    3 years ago

    @KellHect 

    Support have your email , however they cant add the gametime until the below is done 

    the linked EA account is disabled with its data wiped and it uses the same gmail email as on your swtor account

    insert that gmail email address in this link it should restore the account

    If you think you have sorted the linked ea account let me know and i can check

  • proxos666's avatar
    proxos666
    Hero+
    3 years ago

    @KellHect 

    Yes EA account is active now 

    Your steam email is in the queue for an agent so just need to wait for their reply

    you will also need to cancel the swtor subscription in your steam account , it can be repurchased on steam when this gametime ends

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