Hi,
bought a 90-day sub today. Got an error message but webpage states successful purchase on webpage including invoice number and started sub.. Game seems not to recognize the status and still provides preferred access only.
What to do?
/Sven
swtor username ?
swtor username ?
Also, I have been trying to call in accordance with your instructions. Your help page says that you should be open (1400 UTC) and yet no one answers -- just an automated response that your advisors are not available at this time.
My purchase was yesterday, 11/3, and put into closed today, 11/4, at 1:02 GMT. You can explain that one, too, since I have been dropped and continue to be in "preferred" status instead of subscribed. I've never had a purchase take this long, and I have been a subscriber for years. Right now you have my money and I feel you owe me at least 24 hours and counting.
User name: Callithos
@proxos666 , I am having same issue as @rtdavis. Money was taken from my account 11/3/20 cleared 11/4/20 around 1AM but I'm also still preferred. I'm literally paying for a service I'm not getting.
Please help
Username: kitpyro
@SuperPyro88 -- they are answering phones now -- on with them now.
Support said you called in and have a ticket in the system, they will resolve this for you when an agent picks the ticket
Hello, I paid for subscription yesterday at 4:40pm, for 60 days, but I still preferred, can you help please?
Username: Star_Warrior_
You need to reset the password on the linked EA account that account has the persona den2809rus (not CT-2897) that EA account uses a yandex email address
use the following link to reset the password https://signin.ea.com/p/web2/resetPassword then login on that EA account to fix the swtor account for purchasing
use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared
There is one open purchase for the 60 days , if that goes through it will be slated for refund.
once the ea account is sorted any further purchase should work as intended.
