Forum Discussion

SizmicReaper's avatar
SizmicReaper
7 years ago
Solved

Subscription Fails

Hello, I've tried to subscribe today a few times a the same message keeps popping up with minimal information,  "This service is currently unavailable for this account. If you wish to purchase more ...
KaiserBrave's avatar
KaiserBrave
5 years ago

I'm having the same issue where I can't renew my subscription. I JUST NOW got an EA account to see if I could fix this, I've tried three different browsers to get around it,, and as far as I know I've done nothing wrong to get a ban from renewing said subscription.

Account Name: MechaKaiserOmega

proxos666's avatar
proxos666
Hero+
5 years ago

@KaiserBrave 

support says your account looks fine, try using incognito mode on chrome or clear the browser cache and cookies 

  • KaiserBrave's avatar
    KaiserBrave
    5 years ago

    That worked. Thanks.

    • taureilor's avatar
      taureilor
      5 years ago

      I am experiencing this as well. I can't subscribe. I can't use game time cards. I have changed my passwords, tried different browsers, etc. I can easily log in to both my EA and Origin and SWTOR accounts, but I can't update my payment info or re-subscribe at ALL. I keep getting either "The EA Billing and Management services cannot be accessed at this time. Please try again later." or a message that says the website is down for maintenance. 

      My email is the same for both SWTOR and my EA account. I've changed both passwords several times already. I cleared cache, I tried my phone, two different browsers, my computer, my bf's computer... nothing is working. 

       
      I've been an Origin member since 2011, I've never had any issues with delinquency or getting banned. I've never received any messages about a lock on my account. I tried e-mailing support and have received no answer. This is very frustrating. 
      • proxos666's avatar
        proxos666
        Hero+
        5 years ago

        @taureilor 

        i have flagged the swtor account Taureilor for feedback when support come online

        the email being the same on the swtor and ea account does not mean they are linked

        if you have had another email on that swtor account then that can be the email on the linekd EA account

About STAR WARS™: The Old Republic™

Check this forum for STAR WARS™: The Old Republic™ help, or to chat with other SWTOR players.19,027 PostsLatest Activity: 38 minutes ago