Subscription is Not working.

@RawrTheCat 

You need to reset the password on the linked EA account that account has the persona astthecat (not RawrTheCat) that EA account uses a citronmail email

use the following link to reset the password https://signin.ea.com/p/web2/resetPassword then login on that EA account to fix the swtor account for purchasing

use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared

as to the steam purchases send in the proof of purchase per the sticky - https://answers.ea.com/t5/Technical-Issues/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/first-unread-message

@RawrTheCat 

You cant alter the linked accounts, but if you call swtor support when the lines are up in about 3 hrs they should be able to update the email on that ea account for you and you can upload the proof of purchase whilst on the phone and they can sort the steam game time too

https://answers.ea.com/t5/Troubleshooting-Guides-Info/INFO-Getting-Help-and-Board-Guidlines/td-p/4806237/jump-to/first-unread-message

@RawrTheCat 

When you call , after the ea account is sorted , mention the email you sent with the proof , they can then sort the purchase, the EA account needs to be sorted first though

Got the same problem with subscription. 
Display name: westenroll

@Roldein 

You should be sorted now, 60 days has been added to your account

Sub not showing up on the game but the site says I have 19 days left. 

username - ocd_kitty

@kordishocd 

Your account is sorted now and have 30 days left

just paid for 2 months of the game, the status of OPEN, again ... this is the second time like this, the first time - the money was never returned ... login in swtor.com - petrodiesel 

 where is the playing time, or get my money back !!!

@proxos666 

You seem to be able to get things done much faster then being on hold on the phone. I just bought a 60 day one time sub and my bank was charged but nothing else on my account. I've closed the game out completely and reopened, I've reset passwords, etc. I bought the small upgrade kit and nothing went wrong with that, so I'm not sure what to do. Any help would be greatly appreciated.

 user name is cnrickert. 

@cnrickert 

will have a response in about 6 hrs when swtor support wake up for the day

@Nanoooovvvvrsgrh 

Support can see failed attempts ( not due to them ( maybe bank issue ? )) and one current transaction that is still open, they need that transaction to change to either failed or closed

if it closes and still no game time best to give them a call , so wait and see what it does this time 

@cnrickert 

Swtor support have asked if you can give them a call when the lines come up, unfortunately this cant be sorted over a forum, will be an easy fix just needs to be on the phone

sorry cant assist more here

https://answers.ea.com/t5/Troubleshooting-Guides-Info/INFO-Getting-Help-and-Board-Guidlines/td-p/4806237/jump-to/first-unread-message

@Nanoooovvvvrsgrh 

numbers and hours are listed in https://answers.ea.com/t5/Troubleshooting-Guides-Info/INFO-Getting-Help-and-Board-Guidlines/td-p/4806237/jump-to/first-unread-message

voip or skype is always an option if your phone doesn't have great rates