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Anonymous's avatar
Anonymous
8 years ago

SWTOR, either Crashing, or Launching as a background process.

When playing the game it will crash randomly, given no warning, after this it will not start up normally, either it will launch as a background process before crashing within 30 seconds, or it will start to load normally before crashing. 
I am running Windows 10 

18 Replies

  • proxos666's avatar
    proxos666
    Hero+
    8 years ago

    Can you copy and paste the below replacing the lines (have also dropped the refresh rate to 60Hz for the moment).

    [Renderer]
    AllowColorRemapping = false
    AllowDepthOfField = false
    doBlobShadows = false
    doShadows = false
    DYDDrawDistancePreset = 0
    EnableBloom = false
    FullScreen = false

    D3DFullScreen = false
    GraphicsDeviceId = 7171
    GraphicsQuality = 0
    Height = 1080
    NativeHeight = 1080
    NativeWidth = 2560
    PerfTestFlags = 4702080
    PlantDensity = 0
    RefreshRate = 60
    ShaderSet = 1
    SpeedTreeDistanceScale = 0.75
    TextureAnisotropy = 4
    TextureQuality = 1
    VerticalSyncState = true
    Width = 2560

  • Anonymous's avatar
    Anonymous
    8 years ago

    Doing that fix, it immediately crashes,

  • proxos666's avatar
    proxos666
    Hero+
    8 years ago

    @mrgochezz

    That doesn't make sense it matches the dxdiag parameters for the monitor, where as prior it doesnt 

    Have you updated the video driver as well to the latest version just in case - Link to Driver

    Can you paste the contents of the client_setting file back  here again as it is at present

  • proxos666's avatar
    proxos666
    Hero+
    8 years ago

    @mrgochezz

    That should be right , it was definitely wrong before , maybe it still is and this isn't overriding things

    Are you able to plug that monitor into the video card any other way besides HDMI , I.E DVI or Display Port ? 

    Even test a different monitor if you can and see if the game behaves

    Swtor for some odd reason (one of few gams that does) reads the monitor edid and it must be wrong when it is setting a 120Hz refresh by default.

  • Anonymous's avatar
    Anonymous
    8 years ago

    I attempted to run it a few time while plugged into a different monitor and it still crashed.

  • proxos666's avatar
    proxos666
    Hero+
    8 years ago

    @mrgochezz

    I will flag @EA_Kipling for monday when he is back 

    When i get a chance will go everything again , but it shouldn't be a setting issue anymore according to the ini file

  • EA_Kipling's avatar
    EA_Kipling
    Icon for EA QV Team rankEA QV Team
    8 years ago

    @mrgochezz

    Definitely a tough one. I think we've exhausted what troubleshooting we can provide with the information you've given us so far. We'll probably need to move on to investigating an MSInfo report from you, but that's a privacy level above what we can handle publicly.

    Can you send an email to support@swtor.com with a description of the issue, a list of troubleshooting steps (you can link to this thread), run the LauncherDiag.exe and attach the TGZ files for the guys to investigate?

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