Forum Discussion

Trolling_Empero's avatar
10 years ago

SWTOR: Help me!Character in location which causes infinite loading screen.

Hello, I recently chose to return to SWTOR after a long hiatus. I originally joined the game as part of its prelaunch for Collector's Edition purchasers and lead a guild as well.

On to my issue: Last night I logged out and now today I'm unable to log in again with my character, instead I'm stuck in an infinite loading screen which goes halfway then stops. He's listen to be at the Imperial Fleet ( Could be someones flagship or some other intermediate area ) either way, I'm stuck in this infinite loading screen, I cannot play my main. 
Meanwhile, my other character works fine, I tried everything from resetting graphics to the lowest in order to make the load smoother, no difference - I've waited all day too with multiple attempts, nothing happens. 

Where do I go? Who do I turn to? Phone support tells me they don't deal with non-account related issues. The game doesn't allow me to submit a query for help, despite being a full fledged customer who spent three hundred dollars on the game. I tried the official forum, but not its apparently read-only, referring me to this website instead, well - here I am!


My issue: Character stuck in an area that causes infinite loading screens.
Possible solution: Reset the characters location to Korriban or wherever you usually reset it during a major patch or somesuch, simply move it from the current location because it seems to be the root of the issue.

Character name: Exilius
Game Server : The Progenitor 
EU.

In need of dire help, please! 

9 Replies

  • Belgorad's avatar
    Belgorad
    Hero (Retired)
    10 years ago

    In order to reset your character's location you would need to submit an in-game ticket on another character for them to move it to the fleet.  This type of issue happens if you log out while logged into someone else's strong hold and I've heard it happening if you log out while on a guild Flagship.

    Simply submit an in-game ticket on another character and include the following:

    Name of Character Stuck

    Server

    Date / Time last logged in

    Where you logged out from

    Unfortunately the in-game ticket is the only way to resolve this, it's not something phone support or a forum admin can fix.  Once you submit a ticket allow 3 - 5 business days for them to resolve, note it may be sooner or later, just depends on volume.

  • Anonymous's avatar
    Anonymous
    10 years ago

    I have the same issue right now..went into a flashpoint then went to my stronghold and or guildship to reset my skills because you have to go to another phase right now due to a bug on the utilities side and then I clicked return to space and now my main character is stuck. Submitting a ticket seems to be the only way, just hope it doesn't take a month for me to play my main lol. I'd advise anyone who leaves a flashpoint to avoid the return to space option and just go back to fleet or elsewhere.

  • Problem and reason I was forced to turn here was because despite being a customer, game purchaser, CE owner and overall having spent 300 euro on the game. Because I am now of preferred status - apparently submitting tickets for help, inside the game is only available if you pay a monthly fee for the privilige of such service.

    I've been considering buying a 3-month subscription again, but when my character is unavailable to play due to reasons beyond my control or fault: It's not a situation where a customer becomes motivated to spend money.

    While you may not have direct control or the power to help me, perhaps processing the issue on towards those who actually can, would be of great, appreciated help.

  • Anonymous's avatar
    Anonymous
    10 years ago

    There is another way to get your character back

    If you are in another persons stronghold, they need to remove access from you, and your chars will all be kicked out finally freeing them.

    If you are stuck in a guildhold/ship/whatever the fix is to kick you from the guild, then reinvite you.

    If these workarounds can't be done then you need to simply submit an in-game ticket on another character and include the following:

    Name of Character Stuck

    Server

    Date / Time last logged in

    Where you logged out from

    Unfortunately the in-game ticket is the only way to resolve this, it's not something phone support or a forum admin can fix.

  • Anonymous's avatar
    Anonymous
    10 years ago

    3-5 days?? really that is some stupid *. you guys are just lazy and dont want to do anything about it. Fix this issue and put those dev's to work. 

  • Anonymous's avatar
    Anonymous
    10 years ago

    Unfortunately we users, champions and hero's can't do anything to accelerate the process. We can only give you advice and information as we are not EA/BW employees. We are volunteers that help fellow gamers out, nothing more nothing less.

  • Anonymous's avatar
    Anonymous
    10 years ago

    Well, volunteer for me and ask them to get their * together, to fix issues like this that should never exist in the first place? Tell them to get working and stop posting so many polls and pictures on twitter. Seems to me that they are so good at that, but not fixing worthless issues. Iv spent so much money on this game yet they cant fix issues that allow me to enjoy this game, i also pay 15bucks a month to play and for them to DO THEIR JOB, which includes fixing *... I hope they see this, but they are greedy and dont care even when they get the money. Thankyou

  • Mind putting my name into your ingame ticket as well?

    Europe

    Server: The Progenitor
    Character: Exilius
    Location: Imperial Fleet?

  • proxos666's avatar
    proxos666
    Hero+
    10 years ago

    @Trolling_Emperor

    try sending an email to support@swtor.com

    Subject : Stuck on Loading into stronghold

    Requesting relocation to fleet

    Username = ?????? 

    Server: The Progenitor
    Character: Exilius
    Location: Stronghold

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