swtor security key

hi there

I am having a security key issue as well

I downloaded the game just fine.

I try and install the mobile security key, it asks for a serial number which I do not have!!

Is it because I am a free to use player and not a paid subscription player??

Please help

Hi thephoenix4ever,

You will get this code from the swtor.com account page.

Log in to your account at http://www.swtor.com and go to the account management page (top right corner). Then click on "Security Key" in the menu on the left hand side. Click on "Add mobile security key" and it will display a 7 digit number that you need to put into the app on your phone.

From there on, just follow the steps that are described on the account page.

I hope I could help. Please let us know if you need further assistance 🙂

I did exactly as you said and there are only 2 choices.  "Setup a new Physical Security Key" and  "link a previously setup Security Key."  See screen shot below.  Any help with this would be appreciated.  

http://farm9.staticflickr.com/8506/8423457687_4dcdb2fec5_b.jpg

Hi again,

It seems like the account you are playing with is a Free-to-Play account. I'm sorry,  but as far as I'm aware, the mobile security key is only available for Preferred or Premium players and therefore the required serial number doesn't show up.

You are right, it is.  It would be benefitial to put that info on the website.  

Well i'm a preffered player and i can't find the mobile security key set up

For anyone looking for the direct security key setup, here is the link: https://account.swtor.com/user/security-key

If you have to login to swtor.com first (which most of us have to), login and then copy/paste this url (as to not having to look through all the menu links) https://account.swtor.com/user/security-key

I hope this helps!

I am preferred as well and get no mobile security option.  Do I need an active subscription or something in order to add the key?

Hi everyone,

I'm sorry, but my previous information wasn't 100% correct.

At the moment, the mobile security key is only available for subscribers, but the team is currently looking at providing the mobile security key to preferred status players as well.

Philip Holmes, Head of Security for Star Wars: The Old Republic, recently posted an update at swtor.com regarding the mobile security key: http://www.swtor.com/community/showthread.php?t=626829

Spoiler

Mobile Security Keys are only available to Subscribers
This was a decision made before we launched the new Free to Play model SWTOR now works within. There is a substantial cost we absorb by providing the Mobile Security Key solution (even ignoring the 100 cartel coins per month you get as a side-benefit), and until we could provide a self-service model for losing or replacing a Mobile Security Key, we could not consider providing it to everybody.

We are currently looking at providing the Mobile Security Key additionally to 'Preferred' status players as an authentication option in addition to Subscribers. The idea is that once you put a real dollar value against your account in the form of cartel coin purchases or even a subscription, we will acknowledge that trust in us as a studio and at that point provide the option to you as player.

ETA: I don't have definite approval or even an estimated date for when this can go live, so I'm going out on a limb here and telling you far earlier in the process than we would normally do so. I blame Eric, Courtney and Amber for leading the way here and ruining my natural desire to be secretive. 

Again, I apologize for giving incorrect information in the first place, but I hope I was able to clear things up and that the mobile security key will be available for preferred status players as soon as possible.