Forum Discussion

Knightshade_197's avatar
3 years ago
Solved

SWTOR Steam: 60 days gifted but not working

Hello, sorry and thank you.

60 day subscription gifted not working.
I received the mail from steam notifying me.
I received the popup which i accepted.
I bought the game on release.
My ea.com account is linked to my steam account and always has been. 
My swtor login is Oxthorn my EA login in Knightshade_1973 (recently changed by me)

Within my steam gift history there is nothing.
within my accounts subs there is only fallout 1st.
I cannot seek steam support they simply tell me that EA supports this game not them. (it's automated, so unless there's an email address i can use, im powerless)
Am i facing a weeks worth of stress that'll put me off playing?

I mailed swtor support email with a bunch of screenies of the above tho it wasn't my, purchase, it was a gift.

9 Replies

  • @Knightshade_1973 

    You will need to provide the purchasers uncropped screenshots per https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/first-unread-message and the gift accepted screen

    Accepting the gift even on a disabled swtor account will still appear in steam , if it isnt it may not be a swtor side issue, will see what the status of the swtor account is first 

    I have flagged to check your account for issues , and they have your screenshots , response will be in about 10 hrs when support are online for the day

  • <attached file>
    This is all i have for the gift accepted screen, once i pressed continue in browser.. first time it continued to a normal steam page without any form of congratz reception but now, it simply errors.
    ok thank you for responding i've asked the gifter to send me a screenie of his invoice for the purchase.
    we'll see what tomorrow brings.

    <edit>
    replaced screenie to include the full redeem URL in the address bar

  • proxos666's avatar
    proxos666
    Hero+
    3 years ago

    @Knightshade_1973 

    you will need the steam id screenshot and the purchase history screenshots as minimum from the buyer as seen in the sticky

    will see what support say regarding the gift screen you have posted on here

  • replied with 9 screenshots, it lacks the mail that sais i accepted the gift because i never received that mail.
    Hoping it suffices. vee shall see

  • Initially Ale****** sent me a new reply asking me to send 2 screenshots which i had already sent in the previous mail that he had obviously already read.
    so i sent them again with much confusion in my reply. (he clearly hadn't looked at any of the 9 screenshots)

    a minute later... a different CSR sent me a mail with the solution resolved. (probably as i was typing my reply to Mr A)
    I'm not sure why the semi-concious one ignored the 9 screenies but i'm very glad that Ka**** (the latter) made the effort required.

    You're a hero to the community, there's no doubt about that.
    I understand that it's merely a duty but it shouldn't be just you. Thank you for your assistance.

  • Dear @proxos666  !

    I face the exact same problem, getting a gift sub for 60 days via Steam and not receiving it. It will take a certain amount of time for me to follow the same steps as shown in this thread. I just want you to know that I exist and would be very grateful for your help!

    Thank you.

Featured Places

Node avatar for STAR WARS™: The Old Republic™

STAR WARS™: The Old Republic™

Check this forum for STAR WARS™: The Old Republic™ help, or to chat with other SWTOR players.Latest Activity: 2 hours ago
19,187 Posts