Swtor STEAM subscription not working

@Euphail 

Support have your updated pop and Gametime has been added so you should be all sorted now 

be sure to cancel the steam subscription in your steam account , it can be repurchased after the current gametime ends

@Oosumei 

no email arrived , login to help.ea.com on the Oosumei account and you will find case 103514809 upload the screenshots to that case and let me know when done

@proxos666 
Good day! I'm having trouble getting a game subscription through Steam.

I've send email with attached screenshots.

Username - dartyod

Account name - dartyod

Thanks in advance for your help!

@proxos666 uploaded, thanks!

@Oosumei 

Ok game time has been added , so you should be good now 

if you still have an active swtor subscription in steam it needs to be cancelled , it can be repurchased after the gametime ends

@proxos666 thanks heaps mate, if you are actually a volunteer for EA you are seriously doing more then you should, this was just painful.

@proxos666 

Hello! I've recently bought a subscription to steam and I'm having the same issue, the status still hasn't changed. I've sent the necessary screenshots to support from my SWTOR email address. Thought it would be useful to write here to verify the process. Just in case, my SWTOR display name is DoctorCthulhu

@DartYod 

No email is seen at this point 

resend using the email address you have on the swtor account , and be sure the attachments are under 4mb , let me know when resent and i can check if it arrives ok

@proxos666 
Thank you for respond. I resend email. Attachments are under 4mb.

@g00genote 

You need to reset the password on the linked EA account that account has the persona g00gen0te (not g00genote your posting on now) that EA account uses a Gmail email 
Just to be clear it is not the EA account your posting on now albeit they have almost identical personas

use the following link to reset the password then login on that EA account to fix the swtor account for purchasing

for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared

As to the email none is seen yet , so resend from the swtor email initially and be sure the attachments are under 4mb , let mek now when sent and i can check if they see it

just be mindful it is after midnight here for me so will be going for the night soon