Bought a subscription on Steam, but its not activated in game.
Accounts linked, send an email at SWTOR support but there was no answer (Email is send from adress used with my SWTOR account).
SWTOR username is JtRJden
Can someone help?
@proxos666 i am also having this problem and have emailed suppoprt with screenshots @Captain-Lian is my swtor account name!
To fix the account You need to reset the password on the linked EA account that account has the persona toastedgreninja (not Kywrexx your posting on now) that EA account uses the same email as on your swtor account
use the following link (insert the swtor email) to reset the password then login on that EA account to fix the swtor account for purchasing
for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared
You need to email per the steam sticky to get the game time added to your account once the above is done https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/first-unread-message
Let me know when sent and i can check they can see your email
you will also need to cancel the recurring subscription in your steam account if there is one , it can be repurchased after the gametime adds is over
To fix the account You need to reset the password on the linked EA account that account has the persona jadestorm1113 (not jadestorm87 your posting on now) that EA account uses the same email as on your swtor account
use the following link (insert the swtor email) to reset the password then login on that EA account to fix the swtor account for purchasing
for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared
you will also need to cancel the recurring subscription in your steam account if there is one , it can be repurchased after the gametime adds is over
let me know when done and i can flag for game time , support do have your email
Support sent you an email yesterday ? they have asked you to follow the directions in the email
swtor support cant issue refund for something bought through a 3rd party like steam, in these cases you do not give the money to swtor rather to steam.
if you provide screenhshots as detailed in the sticky gametime can be added https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/first-unread-message
can you resend the email using the email address on your swtor account , when i checked your account support could not see an email from you
let me know when resent and i can recheck if they can see it
you need to call swtor support when the lines open to resolve the account you have ( there is no way around that ) have the screenshots per the steam syticky ready when you call to upload whilst your on the phone as well
Support have asked if you can call them when the lines are open
support cant see your email , they recommended calling them when the lines are open and have the screenshots ready when you call to upload
your friends SmoggyTheSith appears to have been sorted though
