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ILostMyMedic's avatar
ILostMyMedic
9 years ago
Solved

Swtor subscription fails

I have been on a 30 days recurring subscription for swtor for a long time now, but this month it did not renew. When i noticed this i didnt realy care too much because ive been of the game for alm...
  • Anonymous's avatar
    Anonymous
    9 years ago

    Hi @weirdchild,

    Please contact the support team and they will help with this issue.

    If you need help with your account, encounter an error while making a payment, or are unable to log in to the game, please contact the Star Wars: The Old Republic Customer Service team.

    For details on how to contact SWTOR support you can follow the steps outlined in this article here : How to get help with STAR WARS™: The Old Republic™~

    CM Edit - Edited post to provide article on how to contact support for STAR WARS™: The Old Republic™ -Rtas

Xyis00's avatar
Xyis00
9 years ago

I have the same problem. 

I was told by SWTOR support to buy a game card from Amazon when my credit cards were not accepted (same card I used when I subscribed before and purchased Cartel Coins).

So I did. I am sub'd now. But, I cannot use any of my credit cards to purchase Cartel Coins. I cannot use any of my credit cards to add as payment on my Origin account either.

When I contacted SWTOR support again, I was told there's a problem with my Origin account being banned or suspended. I had no clue this was the case.

I chatted online with an Origin rep who told me he was putting in a request to investigate my suspended account. I still haven't heard back from Origin.

I just want to spend my money! Lol 😃

Help.

Anonymous's avatar
Anonymous
9 years ago

Thanks for the additional information @Xyis00. Fingers crossed for your Origin account to be unlocked quickly.

  • ILostMyMedic's avatar
    ILostMyMedic
    9 years ago
    The problem takes a few days but fixes it self...atleast did for me. A huge shame that subscriptions can renew because of this and it makes you not eligable for subscription rewards.
  • Xyis00's avatar
    Xyis00
    9 years ago

    Solved:

    I got an email saying my Origin account was disabled until I spoke to a Customer Service rep online or on the phone. I quickly logged on and started up an online chat. The representative was very nice, but stated he would start another ticket for me to see why my account was banned or suspended.

    I explained this was no bueno because it was the second time already and this problem was coming up on week two. I asked for a phone number. He set it up for me to get a call back. Literally within a minute, I got a call. After a few verificatons and changes to my account security, I was up and running. 

    I got to spend my money! 😃 👍

    Lol.

    TL;DR - If this happens to you, call EA. 

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