"There is an issue with your Electronic Arts account which will prevent SWTOR purchases until resolved. Please contact customer support (https://help.ea.com/en-us/help/star-wars/star-wars-the-old-republic/swtor-support) for further assistance."
Cant subscribe i've tried everything.
name: Aezwynmedia
Ukraine 🙂
Hello. Same issue as everyone else.
SWTOR name: Ootoc
Your account has been sent to studio for fixing ( there is no timeframe ) they should email when it is fixed
to subscribe for now, if you install the game via steam and login and play on a character to be sure the accounts are linked , you can then subscribe via steam whilst this gets sorted
You need to reset the password on the linked EA account that account has the persona ootocz (not J00manchew that your posting on now ) that EA account uses a hotmail email and is different to what is on your swtor account
use the following link to reset the password https://signin.ea.com/p/web2/resetPassword then login on that EA account to fix the swtor account for purchasing
for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared
Just checked with support , the transaction has closed , and has been refunded, i expect sometime next week, really depends on the banking merchants now.
least you know it has been refunded from swtor side.
Same issue here. I now am trying via steam. Any other help appreciated.
I would wait for a response before trying on steam , but need the swtor username
Username: Raithor
Will have a response back in about 7 - 8 hrs when support are online for the day
Hi Owen,
Do I just wait or do have to do anything further mate?
BTW fellow Aussie here. Tried the help line but my phone wouldn't connect for some reason.
