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Anonymous's avatar
Anonymous
10 years ago
Solved

Unable to log into one of my characters

I'm having a strange problem.  I can log into all of my characters just fine besides one.  He's in the dromund kaas stronghold, but the funny thing is one of the characters that I CAN log into is in the same place and has no issues.  I'm on the Shadowlands server, connecting from the east coast.

Whenever I attempt to log into this one character, the loading screen stops at halfway through and never moves anywhere past that (I've ran it in the background for over 30 minutes without any effect).  SWTOR keeps using CPU the entire time.

I've opened a support ticket in game but with the early access of KOTFE coming soon I really need to get some things finished on this character!  ☹️  Any idea of what I should try while waiting for a ticket reply is welcome.

  • @annixaji @Puzzlebasement69

    If it is just one character and they are logged out in the stronghold

    Best is to submit a ingame ticket and request that character be moved to fleet, mention due to unable to login to that character in the stronghold.

    Its a bug they need to nail sooner rather then later ...

8 Replies

  • Belgorad's avatar
    Belgorad
    Hero (Retired)
    10 years ago

    While waiting for a ticket response what you can do in the meantime to try to get the screen to load is the following.  I know it's just the one character but hopefully something here works.

    Delete the DiskCacheArena file under the swtor directory.

    If that doesn't work, you can also try running a repair:

    Non-Streaming launcher - Log into the launcher but don't click Play. Check for small letters "ST" in the bottom left corner. If this is NOT present, click the cog icon and then run the repair option.

    Streaming launcher - If the letters "ST" is present, close the launcher, right mouse click on the game shortcut, select open file location and delete the BitRaider folder. Then start the launcher.

    It's just that one character but it could be a glitch, another option to do as well is make sure swtor.exe and launcher.exe are part of the anti-virus / firewall safe list.

    These are just basic things however but if its truly something with that one character and nothing above works, then unfortunately you may have to wait for a ticket to resolve the issue.

    I know it's not what you want to hear, but fix by BW may be the only thing able to resolve it.

  • Anonymous's avatar
    Anonymous
    10 years ago

    Same problem here,cant login to my character, its stuck on 50% loading screen but to Coruscant Stronghold. And SH is of my friend, so cant try to delete it. Rest of my chars are working pretty well.
    Deleting DiskCacheArena file, BitRaider folder didnt help. 

  • proxos666's avatar
    proxos666
    Hero+
    10 years ago

    @annixaji @Puzzlebasement69

    If it is just one character and they are logged out in the stronghold

    Best is to submit a ingame ticket and request that character be moved to fleet, mention due to unable to login to that character in the stronghold.

    Its a bug they need to nail sooner rather then later ...

  • Anonymous's avatar
    Anonymous
    10 years ago

    Thanks for both of your answers.  I just gotta hope they answer my ticket before tomorrow!

  • Anonymous's avatar
    Anonymous
    10 years ago

    As an update, my ticket has been replied to and they moved me to fleet, like you said.  Thank you all.  Got some work to do now...

  • Belgorad's avatar
    Belgorad
    Hero (Retired)
    10 years ago
    Your welcome, glad it got moved in time before the expansion comes out. Happy gaming.
  • Anonymous's avatar
    Anonymous
    10 years ago

    Have just the same problem. Moreover I have now loading bar! Bummer

  • Have the same problem after transfer my character to other sever and now i cant log onto it. It stucked in 2chapter of KotFE.

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