Solved
Unable to purchase subscription due to error with EA account
Hello there,
I'm trying to purchase a subscription (more specifically the Join The Fight bundle) for my account, but every time I try to purchase anything via the store on the website I get this error message: "There is an issue with your Electronic Arts account which will prevent SWTOR purchases until resolved. Please contact customer support (https://help.ea.com/en-us/help/star-wars/star-wars-the-old-republic/swtor-support) for further assistance."
I have googled this error and come across multiple posts on the forums but none of the solutions posted there have worked for me.
So far I have tried:
-Resetting the password on the EA account under the same email as my SWTOR account
-Resetting the password on the EA account under the same email as my SWTOR account
-Resetting the password on my SWTOR account
-Adding a preferred payment method to my EA account (I couldn't find the option to do so for my SWTOR account)
-Logging in to my SWTOR account on an incognito browser to try the purchase.
So far trying all of these solutions have left me with the same error still. I've emailed the swtor support email but wanted to post here for possible answers as well.
I don't want to purchase the subscription via the Steam store because I've seen many complaints from others not receiving their subscription but still being charged there.
Any help you could offer would be greatly appreciated, thank you 🙂
SWTOR account name: NickBro
When a swtor account is disabled for subscribing, no gametime can be added to that account from any source including steam
so in this instance if you had tried to purchase on steam no gametime would be added to your swtor account
to fix the account issue, you will need to call swtor support when the lines are open, should be a quick fix
numbers and hours avail are in https://answers.ea.com/t5/General-Discussion-Technical/INFO-Getting-Help-and-Board-Guidlines/td-p/4806237/jump-to/first-unread-message
