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araxxia's avatar
araxxia
Seasoned Newcomer
5 months ago

Unable to Subscribe

I have been trying to subscribe for a number of days now but no matter what i try i am unable to ( and not the only one ive heard)  I have subscribed without any issues since 2011 now when i try i just get the msgs below. The problem is a number of people have looked and looked an can not find the so called setting needed to change the credit amount.. SO we are all stuck after writing on the discord forums t he twitter and facebook pages and being ignored this is my last resort

t please help..

4 Replies

  • araxxia's avatar
    araxxia
    Seasoned Newcomer
    5 months ago

    HI thanks for the reply and yes they use the same e-mail address as  for the spend limit i have increased that BUT it does not work for Subscriptions. Would changing one of the e-mail addresses work ?

  • araxxia's avatar
    araxxia
    Seasoned Newcomer
    5 months ago

    It seems if i change my e-mail with one it auto changes to the other so kind of wasting my time i think nvm thanks for the help

  • proxos666's avatar
    proxos666
    Hero+
    5 months ago

    I would call swtor support when the lines are open, i would suggest you are not logging into the correct ea account 

    Just because the swtor account and ea account are now using the same email address, it does not mean they are linked.

    Go to the myswtor on the web browser swtor.com and once you login click on cartel coins tab and at the bottom click manage billing 
    on the top right of the screen will be an email address that should be the email used on the linked ea account

     

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